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Forum Posts

Resolved! BAD SIGNAL

Bad Signal in the ****** area [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

KT58 by Level 1: Joiner
  • 233 Views
  • 2 replies
  • 0 kudos

Resolved! PAC code

i am having trouble porting my vodafone number over to O2?

rob50017 by Level 1: Joiner
  • 401 Views
  • 4 replies
  • 0 kudos

Why can't my laptop connect to personal hotspot on my new iphone 16

I used to use my personal hotspot a lot and I've recently changed my phone and my laptop is saying it can't connect. I've done the switch off and on again on both devices. I have removed and re-added my personal hotspot on my laptop available network...

CarolineP by Level 1: Joiner
  • 298 Views
  • 5 replies
  • 0 kudos

Resolved! Dual sim and roaming abroad - can no longer activate data network

I have a UK O2 physical sim (iPhone 13 Pro max) with roaming in contract. However, since adding a French esim (SFR) i can no longer activate data network when in France on either SIM. O2 support confirm my account is OK for this, but roaming data no ...

CaptnJake by Level 1: Joiner
  • 1597 Views
  • 3 replies
  • 0 kudos

Calls diverted to an unknown number

Hi, I'm having to resort to posting on this forum as chat doesn't work and support lines aren't open.I'm reporting this on behalf of my father who's 90 and not great with tech.Whilst trying to change the amount of time before calls are diverted to vo...

Resolved! No Esim delivery, unable to log in to myo2

I ordered an esim a week ago, supplied the code for transferring my old number & have had emails confirming everything infusing a porting date, but have yet to receive the QR code to add the esim to my phone.I have spent two days on the CS chat tryin...

Pat66 by Level 1: Joiner
  • 896 Views
  • 13 replies
  • 0 kudos

Cellular Data shows to be connected but will not load

Last week O2 said there were works in my area. As warned the cellular data went down but has not come back on for my phone ever since. I have contacted O2 and they say there is no issue with the network in my area. My phone shows 4G and 5G with full ...

hh_ by Level 1: Joiner
  • 178 Views
  • 3 replies
  • 0 kudos

Resolved! O2 and Apple Watch ULTRA

OK so I've got O2 (forced subscription to get deal out of Virgin Media - SIM not activated, probably won't be) an iPhone and Apple Watch Ultra which has cellular capability built in. If I activate the SIM and install in my iPhone how do I get cellula...

AnyBody by Level 1: Joiner
  • 249 Views
  • 3 replies
  • 0 kudos

Moving number to O2

Hi, I have recently acquired a new payg SIM card with o2. Last week Wednesday I’ve tried to port my old number from Vodafone to my new SIM card. After being told that it would be done by 6pm on Thursday, it’s still not completed today. After numerous...

Viktor1 by Level 1: Joiner
  • 172 Views
  • 2 replies
  • 0 kudos

number not transferring

How long does it usually take to tranfer a phone number to O2? So on 1 Feb I went to an O2 shop to start a contract and gave them my PAC code from Giffgaff. They told me straight away there was an issue and to come back after 5 working days while IT ...

SKo by Level 1: Joiner
  • 395 Views
  • 5 replies
  • 0 kudos