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Resolved! Reactivate old Sim

I need to reactivate my old Sim / mobile number that hasn't been used for maybe 2 years. Is there any way I can do this? I have a problem where I need a text sent to the old number hence reactivating the Sim, unless there is any other way I can recei...

Sudden high data usage

Just a few days into my billing period, MyO2 says I've burned through my entire 15GB of data for the month, but I haven't done anything unusual and my phone says I've only used 2.5GB in this period. I've seen people reporting a similar issue in the p...

Stick with O2 and get a contract SIM through Uswitch?

I'm currently out of contract on my SIM-only plan. I contacted retentions, but the offers for a new contract are not great.Uswitch appears to have better prices for similar plans, though they won’t price match. I’ve gone through the Uswitch offer and...

Resolved! Problems getting an Apple Watch data services O2 airtime setup

I moved over to O2 from Three about 4 days ago. Everything has worked fine with my phone and number porting and I'd now like to go through the Apple Watch App process for setting up an O2 airtime contract/eSIM installation for my watch. It should be ...

No signal and mast down

HelloMy daughter and her husband both are on 02 monthly contracts.Yesterday my daughter's phone stopped getting any signal. So she put her 02 sim into her spare phone, still no signal. She checked on the 02 status page, and it says "Sorry, a phone ma...

how long does it take for my new phone to get connected its been two days

I recieved my new phone from 02 and transferred everything including my number to the new device but im still waiting to be connected

nO sIGNAL

I have a new phone and sim it has been working now all of a sudden have no signal. I have checked the area and all ok. My colleague at work is also on 02 and her signal is fine. Please help

Resolved! WiFi calling on Google Pixel 6a

I understand that O2 now allows WiFi calling for PAYG customers and I believe it is supported on a Google Pixel 6a but cannot find anywhere in the settings to turn it on. Please can you help?

Resolved! Lost SIM card whilst abroad- and thinking of converting to an eSIM but how??

Can anyone help? How do I convert a SIM to an eSIM?

Resolved! 3G Switch Off - Samsung Galaxy A20e phone

Hello. have today received an email from O2 advising me that "after the 3G switch off you may experience a drop in call quality and be unable to access call data, including the internet and messaging apps like Whats App". I have checked the Martin Le...

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