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Forum Posts

iPhone and Apple Watch will not activate

I am new to O2 received my eSIM and my watch paired ok then went on to activate it and says activating for over the 24 hours and then E8.i have been in contact many times does anyone have any help to give me.

JohnE1 by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

new number

I have a new phone and wish to register it with My O2 account. To do this you would send a verification code to my registered number which I no longer have so please advise how I register the new number. Also the new number *********** receives calls...

Auriga by Level 1: Joiner
  • 193 Views
  • 3 replies
  • 0 kudos

Resolved! Calls from people saying I've rang them

Hi, Twice today I've had calls from people/numbers I don't know claiming that I've just rang them, which I know for a fact that I didn't do as my has been sat in front of me. Has my phone or account been compromised? Thanks in advance

Pg23 by Level 1: Joiner
  • 5761 Views
  • 8 replies
  • 0 kudos

Unsolicited text from 78484

Ive just replied STOP to the number 78484, it cost, but hopefully will stop taking money.. its come back with FreeMsg: You have been unsubscribed from Cupongoo.

Peek25 by Level 1: Joiner
  • 273 Views
  • 5 replies
  • 0 kudos

Visual Voicemail: keep getting activated message

I have a Pixel 9 Pro with eSIM and I keep getting the SMS saying that Visual Voicemail has been activated. I can understand and accept that it will happen when the device is switched on but it is happening at least daily, sometimes more frequent. I k...

Duggs by Level 1: Joiner
  • 350 Views
  • 5 replies
  • 0 kudos

My phone number was changed to an E-Sim number I do NOT know what it is. I cannot Verify identity!!!

Help! I did not understand changing to an E-Sim would change my phone number which Ive had a long time and is associated with my business. O2 did NOT give me time to make a note of the new number, and I cannot log into my account. I can't even cancel...

Blocked eSIM

My husband recently upgraded his phone and the new one was faulty but had already done the transfer of data to his new eSIM. Went to store on Friday and they changed the handset but couldn’t get the eSIM transferred to the new working handset. In the...

jadeb95 by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

eSim Issues

Hey, so I upgraded to a new iPhone this week and during the migration from my old phone, it gave me the option to move to an eSIM. This was all on Wednesday night and the eSIM is still not activated. I can't access My O2 or reach the support team via...

Internet dropping

I initially had a iphone 14 with a physical sim on o2 with no probs. Ive upgraded to Iphone 16 max with esim . Phone is great but the internet keeps dropping even tho my signal bar still shows signal and 5g . If I activate flight mode for a sec or 2 ...

laney1975 by Level 1: Joiner
  • 161 Views
  • 1 replies
  • 0 kudos

Resolved! Incorrect number in iMessage after porting

Since porting over my old number works fine but in my iPhone settings (13 pro) it shows my number as the temporary number I got when moving across. It also shows wrong number in iMessage. Neither will let me change as it reverts straight back. Any he...

Steve_72 by Level 1: Joiner
  • 1544 Views
  • 9 replies
  • 0 kudos