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Forum Posts

Resolved! Apple Watch reference code 08

I have received the error asking to call 202 quoting reference code 08 when trying to add a cellular plan to my watch. Calling 202 3 times and speaking to 3 different people has resulted in no one being able to fix the issue. Does anyone have any sug...

Resolved! Migration gone wrong

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 a...

Resolved! Upgraded to SIM only and lost iphone visual voicemail

I was switched to a SIM only contract today and lost my iphone (12) visual voicemail. I called customer services twice and was told that they couldn't reactivate. I read a similar problem on this forum and tried to explain that they needed to activat...

Csevs by Level 1: Joiner
  • 1155 Views
  • 18 replies
  • 0 kudos

Resolved! help re e sim!!!!

having a nightmare !had a galaxy A 8 tablet but was told could not put e sim on that as too old.so bought Galaxy s9 Fe as that apparently that takes an e sim.ditched mobile contract with Three as they were no help.at all.!had phone contract with O2 s...

kpe by Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Resolved! sim not working in 5G router but fine in phone

Hello, I am using a o2 sim in a 5G router and this morning no internet. I checked o2 status and they do say a mast is not working properly. But I tried swapping my o2 sim in my phone with the router sim and all worked fine. The router sim in my phone...

Drewbk by Level 2: Apprentice
  • 643 Views
  • 8 replies
  • 0 kudos

Network access very low last couple weeks

The last couple of weeks my and my wife's Samsung s23 phones are struggling with getting good signal that used to be fine. Is there some tower outages around wa3 postcode to know about? Anything to check on our phones?

Chino by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! No data access in Prague

My daughter is travelling in Europe, I have checked her data usage against the 25gb and she has 17gb left but her has no data at all today in Prague. We have switched phone on and off, turned off 5G but no joy. Any suggestions?

Emmak by Level 1: Joiner
  • 224 Views
  • 2 replies
  • 0 kudos

Resolved! No data access

Despite repeated calls to customer services, I remain unable to access data on the O2 network. The problem has persisted for over a week. As far as I can tell, nothing is being done to resolve the issue.For the avoidance of doubt, I have:Switched my ...

WN75 by Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Resolved! 3G sim card in 4G phone

I have an O2 Classic Pay as you Go sim card. It was originally in a 3G phone but has been transferred to a new 4G phone, where it works all right at present but when making calls the screen says 3G even though the phone itself is 4G.I get messages fr...

PRB48 by Level 1: Joiner
  • 374 Views
  • 2 replies
  • 0 kudos