Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Nightmare porting number from EE

Please can someone help me. I got a pac code from EE to leave them.Bought an O2 PAYG sim. Rang O2 customer services and they said yes we can move my old number across. Asked for details and pac code etc. We complete the porting form over the phone an...

Bdebz79 by Level 3: Thinker
  • 9616 Views
  • 41 replies
  • 0 kudos

Resolved! Transferring data plan from old to new Apple watch

Hi, I’ve spoke with O2 for 3 days in a row to transfer my data plan from my old Apple Watch to my new one. Each conversation has been different and a promise of it being resolved in 24 hours has not manifested.For info, when I go through the Apple Wa...

Alex_jf by Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Poor signal in London

I joined O2 a few months ago and I regularly get really bad signal. Seems odd to me to still be seeing 3G in 2024. Even when I see 4G the data speeds become very slow... any tips anyone?

Iyke by Level 1: Joiner
  • 370 Views
  • 6 replies
  • 0 kudos

Resolved! Private Number

I see some issues with this on previous threads. I recently came back to O2 after being away 2 weeks. Signal sucks in my area. I downloaded an esim with my original number but since then my stored contacts come up as Private Number so I don't know if...

Gaspo57 by Level 1: Joiner
  • 509 Views
  • 5 replies
  • 0 kudos

Apple Watch reference code: 03

I’m having difficulty setting up the cellular function on my Apple Watch and was shown told to call 202 and reference the code 03.When I called they said that O2 is unable to create an airtime plan for watches purchased outside of O2, however I found...

Alexia335 by Level 1: Joiner
  • 315 Views
  • 4 replies
  • 0 kudos

Resolved! eSIM activiation with no access to messages as service not activated?

Is someone please able to help..... Ported my number across from EE yesterday (07/01), had completely forgot to activate eSIM prior (my mistake - regretting it now!). Have followed instructions to do this but need to log in to my O2 which I can only ...

KAG by Level 1: Joiner
  • 357 Views
  • 2 replies
  • 0 kudos

Resolved! Using my account on two phones

Am I able to use my account on two different phones? This would require some form of sim card, both linked to the same account to be inserted into each handset. I'm unable to make progress through the online help so anything is appreciated. Simpo

Simpo by Level 1: Joiner
  • 364 Views
  • 3 replies
  • 0 kudos

Calls to an Automated system

Hi I've recently upgraded my phone from a iPhone 13 pro to a iPhone 16pro when i make calls to an automated number ie press 1 for a section then press 4 for another section it either connects but they cant hear me which results in them putting the ph...

Resolved! Phone number spoofing?

Hello, for a few months now every few days I'll get people ringing me saying they have a missed call from me, has happened 30+ times now. Getting quite annoying, but also concern from security point of view if someone is faking my number to do scam c...

JamesC01 by Level 1: Joiner
  • 422 Views
  • 3 replies
  • 0 kudos