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Forum Posts

Problems porting in number.

Trying to port in my number from SKY to O2. It keeps failing with the following error "Phone Number is in inappropriate state (Soft-reserved)". O2 has escalated it to the porting expert team. Don't have a clue what this means. Anyone have any ideas? ...

Kamal80 by Level 1: Joiner
  • 580 Views
  • 9 replies
  • 0 kudos

Resolved! SIM CARD SWAP HACKED

Id like to ask you how can I protect my account from SIM card swap? I phoned O2 but the agent I spoke to, she didn't offer any help with regard to this mater. I know many phones have been hacked and because I myself have been a victim of fraud I'd li...

Rhino1 by Level 1: Joiner
  • 898 Views
  • 6 replies
  • 0 kudos

sim not working

After topping up phone, i get a message on phone saying check sim

Tam2 by Level 1: Joiner
  • 189 Views
  • 2 replies
  • 0 kudos

Sim Card

I've just upgraded my airtime plan, but am keeping the same phone. Do I need to install the new sim card I've been sent, or can I keep the the current one?

Judi53 by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Loss phone and SIM card

Hi, I’ve lost my phone and the SIM card in it. I would like to terminate my contract but can’t find any relevant information so please advise on how to proceed. Thanks much for your help!

ICheng by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Phone Hacked

Phone hacked. Data edited as I write. Please help. *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Apudo by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Very poor network coverage specifically around my house

Hi, I have been with O2 for a good few years now and have always had poor signal in and around my house (neighbours are fine apparently). Recently this has gotten worse and I am now practically unable to make or receive calls without using wifi calli...

n00bster by Level 1: Joiner
  • 584 Views
  • 6 replies
  • 0 kudos

VERY BAD RECEPTION

HERE IN WHEATLEY OXFORD WE ARE IN A POT HOLE--RECEPTION IS ALMOST ZERO---ONLY TEXTS SEEM TO GET THROUGH--THIS HAS BEEN GOING ON FOR ABOUT 2YRS NOW--SPOKEN TO O2 MANY TIMES BUT ALAS WE ARE NO FURTHER FORWARD--LOCAL O2 OFFICE TOLD ME TO CHANGE NETWORKS...