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Forum Posts

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Number fraudulently ported!

Hi. I hope someone here can help me. On or about April 15th my number was fraudulently ported out. After a load of hassle it was finally ported back to me. Unfortunately ever since all my incoming calls go straight to EE voicemail. I have been in tou...

Decker by • Level 1: Joiner
  • 392 Views
  • 4 replies
  • 0 kudos

Resolved! PAC from another O2 account

Afternoon all,Question re PAC code.... I have an account that one of my parents use, they want to take out own contract but keep the number they are using. Now I know if was myself swapping to another supplier would just be straight forward, but what...

Help

Hi our phone bills are paid but we are unable to use our phones at all no calls or texts or Internet. Can someone please help? We cannot call you as it won’t allow us to! We run a business and this is impossible. please help! hannah

Hannah42 by • Level 1: Joiner
  • 222 Views
  • 2 replies
  • 0 kudos

Resolved! Port Not Completed - 5 weeks in

Hi there, I ported my number from Vodafone to O2, after being with them for 7 years on pay monthly contracts. The idea was to move to a Pay as You go, save some money and get better service. What I now realise was a mistake. The PAC was requested and...

poor signal/reception

over the last 4 weeks the signal/reception has deteriorated on my mobile - calls have lost signal and dropped out - people who visit and use O2 have had the same problem

PR41 by • Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

Resolved! Not receiving SMS messages whilst in Portugal

My phone has stopped receiving texts whilst I am in Portugal. I could do so a few days ago but not now. My wifes phone has the same netwrok and pay monthly account and hers works fine. She can receive my text messages but I am not reciving hers, nor ...

APN settings

My iPhone is not working in Croatia even though I received the welcome email from O2. I think my APN may be set up incorrectly to idata.o2.co.uk instead of mobile.o2.co.uk". Can I change this? Thanks!

HelenBS by • Level 1: Joiner
  • 374 Views
  • 3 replies
  • 0 kudos

Phone not working on 5G

Hi I’m on holiday in Turkey and my phone has been working normally, then into day 5 it’s stopped working on 5G, it works on WiFi, but not 5G, so I can’t understand stand why, my partners is still working, and he’s on the same network but different ph...

Maria04 by • Level 1: Joiner
  • 255 Views
  • 2 replies
  • 0 kudos
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