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Resolved! Port Freeze / Lock to Current SIM

Hi I am interested to know what further steps I can take to prevent a potential unauthorised SIM swap (porting of my mobile number to another SIM) by malicious actors. I already have SIM PIN numbers setup etc. Does O2 have the ability to enable a "po...

Resolved! Stop text from 02

I'm getting free texts from 02 about missed calls. I want to stop the texts as I've noticed the numbers I've blocked are showing as missed call.Please can the text be stopped.

Margern by • Level 1: Joiner
  • 1840 Views
  • 6 replies
  • 0 kudos

Resolved! Coverage map not accurate in my area

For my home area BN73EL your coverage map shows that we should have full 4G inside and out. I've lived here for almost 2 years and we have never had good coverage. I've logged issues with O2 multiple times and have been told each time that there is n...

update a phone username in o2 business account

I'm trying to update the names of the users inside my business account and it says when I log in there should be 2 options, Bill Analyser and My Account, and that it's possible by clicking My Account. But I can only see Bill Analyser. Why can't I see...

Issue sending international SMS to the Irish EIR network

Hi I would like to report an issue with sending international SMS to the Irish network EIR. My dad lives in Ireland and does not use WhatsApp, and he sends me SMS text messages which i can receive fine. However when i send him a SMS back he doesn’t r...

Jimjims89 by • Level 1: Joiner
  • 3848 Views
  • 28 replies
  • 0 kudos

Resolved! Unable to send SMS to some numbers

Hi all, I ported from Virgin to O2 around 10 months ago now, and since then I have been unable to send SMSs to some (but not all) numbers.I will get a message saying that the number isn't formatted correctly, but they definitely are.I have tried this...

Ruswit by • Level 3: Thinker
  • 1027 Views
  • 5 replies
  • 0 kudos

No signal

Hi I haven’t been able to get signal now for 4 days if I’m not connected to WiFi it comes up with a satellite symbol this is causing me lots of stress as I’m missing important phone calls please fix this

Georgie25 by • Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos
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