Get tech support for your O2 issues

Resolved! eSim not working

I have requested an eSim, but have not received instructions how to use it. Also I am unable to connect to the data network as it seems to have been disabled, so am unable to call O2 for support. Im not sure what to do next. The Live Chat on your web...

Issues following move to O2

3 weeks ago i was given a PAC code from the company i worked for as i was leaving and wanted to take my number with me. Full disclosure I have an iphone and an andriod phone and a sim card fromO2 for a different number i wasnt using so wanted to move...

Please help 😭

Please, please can someone help?I have contacted 02 directly and no one seems to be able to help. I have an LG ThinQ phone. It is network locked to O2. I have no O2 SIM as it was my father's phone, who died in 2019. My 10 year old would like to use t...

Since updating to IOS26 can’t make or receive xalls

since updating to ios26 my phone won’t allow calls in or out . Have done everything to reset it and won’t let me

No signal for over a week

Hi. We’ve had no or very little phone signal for over a week now. When you check the service checker, it says that the mast has issues and is being fixed. Do we know when it is going to be fixed? My mum is disabled and very reliant on her phone and i...

Unable to log in to my o2 account

Post from the VM webiste - I was guided to this forum for help by VM. I have not been able to log in to my O2 account for a few days on the app or website . I enter my virginmedia.com email address but i get an error to say it is invalid. When i clic...

Resolved! O2 Travel is suddenly not working. I am in Portugal and don’t have internet or travel for which I pa

Hi there, I have a business account with unlimited credit and also O2 travel bolt on. I am in Portugal and they are not working. Never had a problem before. Anyone can help pls?

Phone won’t work in Croatia

I have data remaining, however once crossed over to Croatia my phone doesn’t work. It won’t connect to any available network. I’m currently using my husbands hot spot to contact you. Please help. I’ve turned phone on and off many times! Thanks.

Resolved! Replace esim for physical sim

I have an eSim on my pixel 9. This new phone seems to be playing up at times so I want to swap my SIM back into my old Samsung A13 to see if the problems are actually with the phone or not. Can I get a physical SIM to replace my eSim? Please can you ...

Resolved! Migration gone wrong

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 a...

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