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Broken second TV box in my room

https://google.com I am a Virgin Media O2 employee and I get the employee package. One of my TV boxes broke while doing the software upgrade well over a year ago now. How can I get a replacement? I have my main box in my living room but the second ii...

New Order Issues

I’m a first time customer with o2 and recently ordered a new phone for collection just less than 2 weeks ago. I got the confirmation email and all that stuff, and got texts from the courier so I assumed all was well.Then a few days ago I got a text s...

My phone security code isn’t recognised and finger print didn’t come up to unlock phone

I’ve been trying all morning to unlock my phone. Message says my secruity code isn’t recognised

Sim to eSIM transfer not worked

Hi, I’ve transferred my sons phone to a new device and it prompted me to transfer to eSIM which I did. It has now switched off the physical sim but not activated the eSIM and I can’t get through to O2 as out of hours. He needs the phone tomorrow. Any...

Wrong phone

I’ve ordered the wrong iPhone what can I do?

Resolved! iMessage and FaceTime not activating after number port from EE

Hi,seems a popular topic. Since porting my number from EE my iMessage and FaceTime will not activate. I have tried all solutions posted here (network reset, restarting phone, Apple support, even sim swap) and nothing has worked spoke to O2 tonight wh...

Apple Watch connection

I recently took out a contract with o2 for an iPhone as I had an Apple Watch cellular already (direct from apple).When I rang o2 to try and get a data plan for my watch they first told me it wasn’t possible as I didn’t buy the watch direct from o2?! ...

Extra data 125MG

When will my 125MG data be put onto my phone as it was a one off, and I just had to get 500mb just as I don't have any data or my WiFi isn't working, I got a Google pixel 7a Could someone tell me please how long it will take for the 125GB to get to m...

Resolved! No order confirmation, no refund.

I tried ordering the iPhone 17 pro max passed the credit check was paying upfront cost of £200. The second I accepted the payment through my bank the screen crashed and went blank. I didn’t receive a confirmation email either. Rang o2 sales team and ...

Samsung watch7 lte not making calls without phone

I have Samsung S21 phone and Samsung watch7 lte. I wanted to be able to make calls without the phone from the watch.I have 2 esim plans different numbers.O2 store set it all up. Store says the watch can make calls without phone, however has never bee...

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