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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3318 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5197 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16359 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8277 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7657 Views
  • 6 replies
  • 0 kudos

Resolved! Unable to receive incoming calls or texts since porting my number to o2 from vodaphone

My number was ported from vodaphone to o2 on Thursday and since they have done it I can only receive calls from o2 network. have called customer service many times and still not solved. I have been to store and they have checked settings, done phone ...

MrsD2 by Level 1: Joiner
  • 11631 Views
  • 59 replies
  • 0 kudos

Data not working

My Data doesn’t seem to be working. I’m been travelling all over Europe but here in Switzerland doesn’t work for me at all. It worked when I was in Germany, France, Netherlands, All over UK aswell. Just doesn’t seem to work here in Switzerland

Jnr by Level 1: Joiner
  • 135 Views
  • 1 replies
  • 0 kudos

Voice mails

I have two issues since signing up with O2. The first one is that I can’t retrieve My voicemails unless I turn my mobile data on the second issue is when people are calling me it’s saying my phone is engaged when it isn’t my partner called me while I...

JB50 by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! Error code 108

Hi @Dave-O2 I’m getting the error code 108 when trying to add my data plan to my Apple Watch can you help to resolve?

Will112 by Level 1: Joiner
  • 156 Views
  • 2 replies
  • 0 kudos

Resolved! eSim Pending installation

When I open my O2 App it says "You have an e-Sim ready for installation". I do not want an eSim. How do I get this removed. I have called CS and asked them to remove this prompt which they said the would do but they haven't. I have tried uninstalling...

djb2 by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Słów speed mobile phon interneta

I reload my tarif for 30£ yesterday. A have tarrif with 150gb data on UK and 25gb in UE. Why i don't have god speed od internet now

Maxoej by Level 1: Joiner
  • 133 Views
  • 3 replies
  • 0 kudos

Unable to send texts to Android phones.

Hi. I have on odd problem on my phone where I can sometimes send messages to Android phones, but not respond to any. In nearly every case I get the "Not Delivered" message with the red exclamation mark. I have all of the settings as recommended but n...

lapua65 by Level 1: Joiner
  • 136 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch cellular error 14 code.

 Upgraded my phone on Thursday at the o2 shop, to the iPhone 15pro max. I also have a cellular watch with o2 same number on the account. after upgrading, and re pairing my phone the watch when trying to activate mobile services I always get this. Oop...

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