Get tech support for your O2 issues

How do I request a refund on a bill

I am no longer an O2 costumer & I keep receiving texts saying I have a bill. When I click in it's actually an overpayment. It says sign in to your account to be refunded but I can't find where to do this

O2 store eSIM disaster – three phones now without service

Hi all, I really need help. We have several O2 SIM-only lines. My son’s iPhone started showing repeated “SIM card failure” messages, so we were advised by O2 to switch his phone to an eSIM. The app and website instructions didn’t work, so we went to ...

network provider voicemail

unable to deactivate. 1760 not effective

wrong number

i have signed into my account and something is wrong. the account say hello my name. but the telephone number on the account is one digit out and when i look into the details its someone else and not my phone. because the phone number and the account...

Calls to France drop before they connect.

I am on a montly tariff which includes Zone 1. I have been trying to call France for two days, every single time I key the number in and press connect the call is dropped before it connects. Why is this happening.

Cannot make phone calls

I cannot make phone calls. When choosing a number the phone says Calling but it never connects. This was a recurring issue abroad but now it seems to be the case also in the UK. Would like help on this for both calling within the UK and when travelli...

VM02 Website Desktop

Hi When I log in to VM02 Website on my Laptop it comes up with the following. Error 400 Ooops we can't find the page you're after. I can access the Website through my Samsung device. But not my Laptop. Anyone else experiencing this. Many Thanks Matt

Cancelling sim

I keep recieving phone calls saying from o2 that they are cancelling my sim and need to send me a new one Is this legit I cant find anything about it on the website 5 phone calls now and if u put the phone down thwy do ring you back

Hacked account

I have been hacked 4 x plans have been set up on my account for £25 each on the 21.10.25 I did not set these up and I do not know how they have accessed my account and requested these. Can they please be stopped ?

2 different PAC codes same error on both

I have been trying to port my number from 3 to 02 from the 8th of July and it’s still not active. After going back-and-forth with chat, I finally rang them and O2 customer service was saying there was an error with My PAC code saying it was at ‘appro...

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