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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Watch and phone on different O2 accounts

Recently bought a pro5 4g watch. Already had an S21 Fe phone but watch and phone have separate o2 accounts. Told not possible to bring everything onto a single account unless I cancel one of them. Local o2 shop set up different emails (gmail and goog...


I cant make or receive call. Message says not registered to a network 

Samsung A54 5G

Hello my phone keeps randomly restarting itself. It also is not working through my blue tooth stereo in the car it will play music make and receive calls but I can hear the other person but they can't hear me. I've also had this happen once or twice ...

02 hotspot

I'm staying with my elderly mum who doesn't have Internet connection. I can't seem to connect to an 02 hotspot. It doesn't come up as an option on phone. Many thanks

Resolved! Puk code

I need my puk code if possible please x

Resolved! Validation codes

My Samsung phone stopped working on m, so ordered a iPhone and ever since set up I can’t receive validation codes from WhatsApp and a few other apps. Anyone else have this problem? Can o2 help me if I get through on the phone or o2 App? Never had thi...

Jjr2 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Phone number hasn’t changed over. It’s been a week

I’ve recently opened my own o2 account and gotten my own phone. My previous phone number was on an account that my dad was paying for. I wanted to keep my old phone number and requested to have it transferred over to my new sim and account 3 times an...

harcoll by Level 1: Joiner
  • 4 replies
  • 0 kudos

No signal after maintenance

The signal in out village went down last Thursday with no notification. Vodafone users had the same issue. Checking the O2 site it said that this was maintenance work that would be completed by Friday evening. Over the weekend we started getting an o...

SimonAd by Level 1: Joiner
  • 17 replies
  • 0 kudos

Getting IMEI Blacklisting removed from My O2 Mobile

I purchased my mobile from Marketplace and now it's gone IEMI blacklisted. Spent hrs trying to sort this through customer services. I am now the legal owner of the phone. Customer services says there's no bars.If the prior owner had a problem with O2...

Resolved! Account change by O2 without my knowledge

My account has my wife and 2 children on it. Or it did until 2-3 weeks ago. My 14 year old son's number has disappeared and O2 are unable to get it back onto my account. Why is O2 customer services so inept at solving problems?