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Forum Posts

PAC Code/ Porting not going through!!

I requested my PAC code transfer to keep my old number via the online form, Saturday last week. Expecting it to go through mon/ tue this week. The process started this Tuesday where I lost connection on my old Vodafone sim and got the confirmation em...

zir786 by Level 1: Joiner
  • 702 Views
  • 6 replies
  • 0 kudos

Resolved! Pin number

Phone did an upgrade Samsung s24 and wants me to put a pin number in to open but only set up a fingerprint, need help

JS10 by Level 1: Joiner
  • 326 Views
  • 2 replies
  • 0 kudos

eSIM email

my phone has been stolen which obviously contained my SIM card. I have contacted o2 and explained what happened. I was told my eSIM would be sent to my email in a matter of minutes yet I have received nothing after almost 2 hours. I can’t access my o...

Bert4 by Level 1: Joiner
  • 362 Views
  • 4 replies
  • 0 kudos

Resolved! SMS not sending

Hello, I've pretty much tried everything that I can find on the internet to fix this but nothing has worked.I'm trying to send a SMS to a phone but it's not sending. I type the message and hit the send button. Very quickly 'Trouble sending. check opt...

Busy-G by Level 1: Joiner
  • 8807 Views
  • 3 replies
  • 0 kudos

Resolved! Lost phone

Hi, I lost my phone and after a torturous route I got my phone bar set.I have claimed a new phone via y insurance m question is: How d o I get my old number transfered to the new phone and how do I get a replacement sim? William Gallagher

willgal by Level 1: Joiner
  • 357 Views
  • 4 replies
  • 0 kudos

Resolved! Nightmare porting number from EE

Please can someone help me. I got a pac code from EE to leave them.Bought an O2 PAYG sim. Rang O2 customer services and they said yes we can move my old number across. Asked for details and pac code etc. We complete the porting form over the phone an...

Bdebz79 by Level 3: Thinker
  • 9779 Views
  • 41 replies
  • 0 kudos

Resolved! Transferring data plan from old to new Apple watch

Hi, I’ve spoke with O2 for 3 days in a row to transfer my data plan from my old Apple Watch to my new one. Each conversation has been different and a promise of it being resolved in 24 hours has not manifested.For info, when I go through the Apple Wa...

Alex_jf by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Poor signal in London

I joined O2 a few months ago and I regularly get really bad signal. Seems odd to me to still be seeing 3G in 2024. Even when I see 4G the data speeds become very slow... any tips anyone?

Iyke by Level 1: Joiner
  • 453 Views
  • 6 replies
  • 0 kudos