Get tech support for your O2 issues

Number port from EE - can’t receive some SMS

I ported my number from EE two days ago and I’m not receiving any 2 factor verification SMS codes. I’ve called o2 customer service twice and reset my network settings and my phone but there is still an issue. This is causing me problems with accessin...

WiFi calling broke

I've spent 4 fruitless hours trying to reinstate WiFi calling in my pixel 7 pro. O2 live chat was unhelpful, and my attempts at calling customer service using the patchy network all fail mid call, if they even place in the first place. WiFi calling w...

Error Code 112

Hi, I have a an Apple Watch Series 6 that I got around 4 years ago from the O2 store. A few months ago, I had to reset the watch because it froze and it has removed my mobile data plan from the watch. I am trying to add the plan back on to the watch,...

Resolved! ESim request to customer services has disconnected me!

I am about to take a delivery of a new iPhone 14. As I plan to use an eSIM in my new phone, I called Customer Services today to request an eSIM pack to be sent out (containing the QR code. I need to install it on my new phone). The advisor told me th...

Adding a second number with PAC code to keep my number?

Managed to transfer one of my numbers from Vodafone to O2 with PAC code but no way or box on the webpage or app to add the second number with PAC code. Suggestions/remedy please?

no mobile data

ive had no data since 11aug & no help. ive been into o2 store repeadly & told to wait for 24hrs & turn it off & on? HELP

link my mobile to another phone number

how to link mobile number to a landline number

Scam?

Received a call from 01235 644822 claiming to be Virgin/O2 stating that my sim/number will stop working in 3/4 days. Politely told them not interested and believed it was a scam, told me they could send me a "confirmation" email if I gave them my det...

PHONE BLOCKED

My husband has managed to block his phone and cannot get to the PUK Code. Need to speak to someone to help him. O2 shop told him to go to someone who can hack into it! Someone in O2 must be able to help

Resolved! Fix your My 02 app

Since you've merged with Virgin Media, I can't log in anymore to my account and having to log in with a defunct account. My current account is still using the same email address but logs in with in an o2.co.uk account what does not work with VM02. I'...

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