help re e sim!!!!

[kpe]

having a nightmare  !

had a galaxy A 8 tablet  but was told could not put e sim on that as too old.

so bought Galaxy s9 Fe as that apparently that takes an e sim.

ditched mobile contract with Three as they were no help.at all.!

had phone contract with O2 so added a 2gb  contract for new tablet.. was told that physical sim for this contract would arrive in post..then we could apply for e sim so that when abroad for 1 month of year we could activate unlimited data on e sim for streaming..

however no sim in post but has arrived directly on tablet presumable via an e sim???? 

so ring up 02 to find out how to get e sim only to be told that one cant use an e sim abroad anyway!

no manager available to speak too and we are running out of time to get sorted.

any help would be appreciated please!!!!

[Enlli · Accepted solution]

I find this a bit confusing. An eSIM functions in the same way as a plastic SIM. If you can roam on one you can roam on the other.

This is what we have on activating eSIMs see if it helps

eSIM - How to activate  

[MI5]

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@kpe wrote:

then we could apply for e sim so that when abroad for 1 month of year we could activate unlimited data on e sim for streaming..

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Complete rubbish from whomever told you that @kpe 

1 - You don't get unlimited data in EU, but yo udo in ROW if using O2 Travel (any variant) but speed is capped so no streaming possible.

2 - Data sims only work in UK anyway.