cancel
Showing results for 
Search instead for 
Did you mean: 

Upgraded to SIM only and lost iphone visual voicemail

Csevs
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I was switched to a SIM only contract today and lost my iphone (12) visual voicemail. I called customer services twice and was told that they couldn't reactivate. I read a similar problem on this forum and tried to explain that they needed to activate iData but they said they couldn't. Please please can someone help. I can't face phoning O2 for a fourth time and for another hour..... *crying*

Message 1 of 7
392 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 153127 Posts
  • 652 Topics
  • 29221 Solutions
Registered:

@Csevs 

You can try asking for data for iPhone as it seems some agents only recognise it as that expression.

Asking via private message on one of the social media platforms may also be helpful.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
390 Views

Dave-O2
Community Manager
Community Manager
  • 1334 Posts
  • 90 Topics
  • 87 Solutions
Registered:

Afternoon @Csevs 

 

Has this been resolved yet? If so, please drop me a PM with your mobile number 👍

Message 3 of 7
315 Views

saizletree
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Can you help me too please? Upgraded today to sim only and have lost it. Not sure how to message you. 

Message 4 of 7
280 Views

Enlli
Level 70: Enigma
  • 9950 Posts
  • 93 Topics
  • 1917 Solutions
Registered:

@saizletree Phone customer services and ask for data for iPhones. Without that you won't get things like Visual voicemail. 

Following @MI5 advice re social media (see links in their post) is probably the best bet

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 7
276 Views

Dave-O2
  • 1334 Posts
  • 90 Topics
  • 87 Solutions
Registered:

Afternoon @saizletree 

 

If you're still having issues, please drop me a PM with your mobile number and i'll take a closer look 👍

Message 6 of 7
194 Views

Bambino
Level 86: Prestigious
  • 24597 Posts
  • 1079 Topics
  • 3849 Solutions
Registered:

@saizletree wrote:

Can you help me too please? Upgraded today to sim only and have lost it. Not sure how to message you. 


@saizletree To send @Dave-O2 a message, click on his name. You will then see a button to send a Personal Message to him.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 7
182 Views