Upgraded to SIM only and lost iphone visual voicemail

[Csevs]

I was switched to a SIM only contract today and lost my iphone (12) visual voicemail. I called customer services twice and was told that they couldn't reactivate. I read a similar problem on this forum and tried to explain that they needed to activate iData but they said they couldn't. Please please can someone help. I can't face phoning O2 for a fourth time and for another hour..... *crying*

[MI5]

@Csevs 

You can try asking for data for iPhone as it seems some agents only recognise it as that expression.

Asking via private message on one of the social media platforms may also be helpful.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Dave-O2]

Afternoon @Csevs 

Has this been resolved yet? If so, please drop me a PM with your mobile number 👍

[saizletree]

Can you help me too please? Upgraded today to sim only and have lost it. Not sure how to message you. 

[Enlli]

@saizletree Phone customer services and ask for data for iPhones. Without that you won't get things like Visual voicemail. 

Following @MI5 advice re social media (see links in their post) is probably the best bet

[Dave-O2 · Accepted solution]

Afternoon @saizletree 

If you're still having issues, please drop me a PM with your mobile number and i'll take a closer look 👍

[Bambino]

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@saizletree wrote:

Can you help me too please? Upgraded today to sim only and have lost it. Not sure how to message you. 

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@saizletree To send @Dave-O2 a message, click on his name. You will then see a button to send a Personal Message to him.

[bobblue]

Same problem here. Upgraded my wife to a new SIM-only contract yesterday but neglected to tick the "I have an iPhone" option. She's now lost access to visual voicemail etc and isn't happy! 😬

Have tried to speak to someone online via live chat a few times but got nowhere after several lengthy waits. Is @Dave-O2 or anyone else from O2 able to help please?

[Dave-O2]

Afternoon @bobblue 

So i can check this out, can you please PM me the mobile number in question?

[bobblue]

Now resolved by @Dave-O2 - many thanks!