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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2986 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5071 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15909 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8101 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7471 Views
  • 6 replies
  • 0 kudos

Resolved! Verification Code Whatsapp

Bought a new iPhone activated it by setting it up. Used "Move to IOS" to transfer the whatsapp chat data. The verification code hasnt arrived. I've tried the "Call Me" option. Made sure its the correct international format. Also tried waiting 24hrs. ...

Zak01010 by Level 3: Thinker
  • 10093 Views
  • 61 replies
  • 0 kudos

Number porting

After numerous hours of my time on hold to technical assistance asking why my phone number hasn’t been ported over yet . It’s now 12 days and there’s no explanation of why this hasn’t been done. It’s in the back office to deal with is what I’m told ....

Bod53 by Level 1: Joiner
  • 236 Views
  • 3 replies
  • 0 kudos

Sim issues

I have changed to a sim only plan and since then I am getting notifications saying so simdetected and have no signal atall for nearly 24 hours

Katie32 by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

O2 App upgrade has removed my accounts

Since the latest app update I have lost access to the mobile phones which are part of my account. I have 4 mobile phones and 2 watch sims under my main account. I pay for these phone numbers and they weer originally set up by myself.The mobile phones...

Frank_D by Level 1: Joiner
  • 679 Views
  • 9 replies
  • 0 kudos

IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

Hi I hope someone can help me here? I lost my phone 16/03/24 and I rang up to block my sim and iPhone, I then found my iPhone later on the same day so I rang up to get everything back to normal and unblocked! I’ve rang up cs 3 times and spoke to peop...

Ricky1695 by Level 1: Joiner
  • 475 Views
  • 9 replies
  • 0 kudos

My number is not recognised

Anyone phoning me gets a message number not recognised but I can send and receive texts and make calls

David58 by Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

Network issue

Hey I bought a o2 sim 7 days ago till than my network is not working properly i tried everything like restart my phone reset network setting but i don't making any difference i have 7 days left if my network is not working properly my in next 3 days ...

Ahamd142 by Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

My new SIM is NOT working

A new sim from O2 is not working. In calls is working and out calls is not working. Could you please help.

AK10 by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

IMEI block

So my account had an imei block placed due to overdue payment. I then sorted this with o2. And the debt team who said he would send a pay as you go sim for me to use with my iPhone 15 pro max. Since Saturday I’ve had no signal on my phone, and it’s d...

Cbbbbx by Level 1: Joiner
  • 378 Views
  • 9 replies
  • 0 kudos