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Forum Posts

Resolved! Convert to e-sim, no QR code and original SIM de-activated

Placed order on 4/11 to convert to e-sim, was told QR code will be posted, nothing a week later. Followed conversations to activate new sim via online account, but it sends a code to my phone number, which O2 de-activated on the day I placed the orde...

MarkyD97 by Level 1: Joiner
  • 362 Views
  • 3 replies
  • 0 kudos

Resolved! esim

Hi, I was on a call with o2 last night and i was supposed to receiive my esim. Ive still not received it yet. Can you help?

Order

Hi I’ve placed my order for the iPad 10th gen but I have not recieved a confirmation yet through email.

Mbot24 by Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

Phone has not arrived

My phone has not been delivered. it was due to be delivered last friday, it has still not arrived.

JayMccrum by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

eSim

How do I do a sim swap!! I have moved from moto to google pixel via the out the box experience and transferred apps but now asking to get in touch regarding the esim.. I have no phone services now!

SteThe by Level 1: Joiner
  • 320 Views
  • 6 replies
  • 0 kudos

Legacy migration

My phone was on legacy, i was told that i had to change account to 360, this was done in July, my original number has never been return, i have rang 02 numerous times, even have a ticket number, I have been promised my old number back on every call i...

philyym by Level 1: Joiner
  • 71 Views
  • 1 replies
  • 0 kudos

Calls received

how far back can you tell me time when I received a call I’m looking to see when a number phoned me on the afternoon of 3/2/2023

Lost money and protecting on my iPhone thanks to 02

So I got got an upgrade in July 2021 for 3 years of an iPhone 12 Pro Max while I had this phone. I had a lot of signal problems and data problems and I couldn’t even ring emergency services If I needed too. I complain that many times to O2 finally sp...

Anonymous by Not applicable
  • 330 Views
  • 8 replies
  • 0 kudos

New SIM

Hi,My SIM card is faulty. I recently obtained a new phone - iPhone 13 Pro Max as I thought the old phone was faulty but it seems the old SIM card is actually at fault. I have never changed the SIM card so I think it is due to be changed. Please advis...

Amar68 by Level 1: Joiner
  • 139 Views
  • 2 replies
  • 0 kudos