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Resolved! Convert to e-sim, no QR code and original SIM de-activated

Placed order on 4/11 to convert to e-sim, was told QR code will be posted, nothing a week later. Followed conversations to activate new sim via online account, but it sends a code to my phone number, which O2 de-activated on the day I placed the orde...

Resolved! esim

Hi, I was on a call with o2 last night and i was supposed to receiive my esim. Ive still not received it yet. Can you help?

Order

Hi I’ve placed my order for the iPad 10th gen but I have not recieved a confirmation yet through email.

Resolved! Threats to shut down phome unless I purchase Web security

I keep getting threats to shut my phone down unless just pay extra for Web security

Phone has not arrived

My phone has not been delivered. it was due to be delivered last friday, it has still not arrived.

eSim

How do I do a sim swap!! I have moved from moto to google pixel via the out the box experience and transferred apps but now asking to get in touch regarding the esim.. I have no phone services now!

Legacy migration

My phone was on legacy, i was told that i had to change account to 360, this was done in July, my original number has never been return, i have rang 02 numerous times, even have a ticket number, I have been promised my old number back on every call i...

Calls received

how far back can you tell me time when I received a call I’m looking to see when a number phoned me on the afternoon of 3/2/2023

Lost money and protecting on my iPhone thanks to 02

So I got got an upgrade in July 2021 for 3 years of an iPhone 12 Pro Max while I had this phone. I had a lot of signal problems and data problems and I couldn’t even ring emergency services If I needed too. I complain that many times to O2 finally sp...

New SIM

Hi,My SIM card is faulty. I recently obtained a new phone - iPhone 13 Pro Max as I thought the old phone was faulty but it seems the old SIM card is actually at fault. I have never changed the SIM card so I think it is due to be changed. Please advis...

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