Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Network issue

I have had network issues for most of my contract now. At work my phone is unusable, very rarely receiving calls and texts and very difficult to ring out and send a text. At home isnt as bad but still the call will drop out every time which is frustr...

DanyW123 by Level 1: Joiner
  • 1004 Views
  • 2 replies
  • 0 kudos

2FA call backs and SMS's not being received

I am not receiving automated 2FA call backs or SMS's from my share broker Hargreaves Lansdown (HL) to my O2 mobile phone account, but I am receiving 2FA automated calls from other organisations (e.g. banks, O2 etc all fine). Also no problem receiving...

JonD by Level 1: Joiner
  • 714 Views
  • 2 replies
  • 0 kudos

SIM card

I have been sent a 5G SIM. I ordered it to use in a TP link mobile wi fi router. We have since found out that it is not working in the device. We have had no problem with the router using a pre loaded EE SIM 4G CARD. The new 5G SIM card is working in...

Lostgirl by Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos

0800 number 'call failed'

I've been waiting for phone calls off an 0800 number, when the number rings me, it rings through but when I answer the call it immediately switches to 'call failed'. When I ring them back, it connects and allows me to make the call but every time it ...

tdr012 by Level 1: Joiner
  • 897 Views
  • 3 replies
  • 0 kudos

Resolved! Upgraded to SIM only and lost iphone visual voicemail

I was switched to a SIM only contract today and lost my iphone (12) visual voicemail. I called customer services twice and was told that they couldn't reactivate. I read a similar problem on this forum and tried to explain that they needed to activat...

Csevs by Level 1: Joiner
  • 2912 Views
  • 18 replies
  • 0 kudos

Resolved! help re e sim!!!!

having a nightmare !had a galaxy A 8 tablet but was told could not put e sim on that as too old.so bought Galaxy s9 Fe as that apparently that takes an e sim.ditched mobile contract with Three as they were no help.at all.!had phone contract with O2 s...

kpe by Level 1: Joiner
  • 717 Views
  • 2 replies
  • 0 kudos