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Forum Posts

Setting up new phone Mobile service

Hiya, trying to set up my new iPhone 16 pro max mobile service & transferring my number over. it didn’t work & my old phone is now reset but my new phone has no service & no number

Poor Signal - Mast issue not being resolved

There's an area where I live that has poor signal for data in MK42. On the O2 Coverage and network checker it confirms I'm supposed to get 5G outdoors and 4G indoors but I don't even get 4G outdoors. It also states the following "Looks like a nearby ...

GaryS87 by Level 1: Joiner
  • 364 Views
  • 3 replies
  • 0 kudos

Poor reception

About two weeks ago my phone reception at my property dropped significantly. This is also true when out in other locations. I am currently home and signal strength is -98dbm , 43 ASU. It was similar in another location a few miles away earlier today....

Poor signal in London

I joined O2 a few months ago and I regularly get really bad signal. Seems odd to me to still be seeing 3G in 2024. Even when I see 4G the data speeds become very slow... any tips anyone?

Iyke by Level 1: Joiner
  • 137 Views
  • 3 replies
  • 0 kudos

Network

Network in Bath area is terrible. I have had confirmation that the issue has been solved - it hasn’t! Diabolical service esp in a city who has millions of visitors every year!

BSW7 by Level 1: Joiner
  • 218 Views
  • 5 replies
  • 0 kudos

sim issue

when i try to call or send a message but i am unable because it says network is no registered on network

Resolved! Contract

How long have I left on my contract 

Kingst17 by Level 1: Joiner
  • 140 Views
  • 2 replies
  • 0 kudos

I can't access my account

I put in my password but can't access my account due to a 'security concern'. Can you help?

AdaE by Level 1: Joiner
  • 58 Views
  • 1 replies
  • 0 kudos

Resolved! Sim Swap

Went into my local O2 store as I haven't been receiving texts messages for that past 3 days. They said a new sim should solve my issues. Got given a new sim yesterday with the same number I have been using but it still hasn't activated. It's been 26 ...

Resolved! Adding data

I have used up alley bolt onHow do I add on