Get tech support for your O2 issues

New sim

Recently sent a new SIM for my virgin sim. However only sent one sim. I have two phones on the account and require new SIM for other phone. The new SIM was sent free and I assume the other will be likewise. If not available not worth changing either....

No Caller ID & No Voicemail

So I’m STILL waiting for a fix to this problem since 12 September. Had a new physical Sim installed in store none of this saga my choice ( after frustrating no network no calls no texts received since 29Aug and eSIM failure with new esim “stuck in pr...

Network

I have lost all network connection with my phone number

Why no O2 (roaming) service in Italy April 2024?

Hi, Just returned from a holiday in Italy. I have a dual SIM iPhone 13 with an o2 esim - all working ok in the UK but no service offered in Italy. Lucky I had the other SIM so I could investigate - seems I am far from alone. I went through the variou...

No messages or calls

I have reset my phone I have moved sim yet I still can't send/ receive text or calls only what's app with me being indoors or outdoors so apart from resetting the phone which makes no difference any actual ideas on how to get it to work ? This has on...

Order not delivered

Is there an email or phone number I can call ? I ordered air pods 7 days ago. They should have arrived in 2-3 days . I’ve looked on my 02 it says they are still processing the order, but I need them by Monday

LIVE CHAT

I’m trying to access my o2 account but i currently do not have a network provider

Unable to access on O2 app

Good morning,I’ve tried several times in the last months to access on your app O2 but I always receive the same error message “Oops. My O2 isn’t available to you yet. If you’re new to O2, it can take up to 48 hr for your account to be ready. If it’s ...

Signal but no data

Your “My network” is reporting that there is an issue with the mast covering Lewes town in Sussex. I have network bars but no data. I’ve reported this over a months ago and it’s still not been resolved. I rely on have data when I’m out and about but ...

Blocked SMS messages

I am trying to activate a credit card but the SMS messages containing a verification code are being blocked. How do I accept these messages?

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