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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2974 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5065 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15888 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8084 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7466 Views
  • 6 replies
  • 0 kudos

Why been charged

Who is 077577100550 and I been charged on 3 accounts at same time cost of 5pence at 3.25am why

Danbo by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Resolved! Some callers cannot get through to my mobile

A small number of callers cannot get through to my phone. They are all in my contacts and they are all with EE.They either get an engaged tone (at a time when my phone is not in use) or a voice stating 'the number you called is incorrect' - even thou...

Corystes by Level 1: Joiner
  • 358 Views
  • 3 replies
  • 0 kudos

Bolt on

Hello ove just paid for my bolt on however it is not working, how long does it take to start?

Vanessa3 by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

Resolved! Verification Code Whatsapp

Bought a new iPhone activated it by setting it up. Used "Move to IOS" to transfer the whatsapp chat data. The verification code hasnt arrived. I've tried the "Call Me" option. Made sure its the correct international format. Also tried waiting 24hrs. ...

Zak01010 by Level 3: Thinker
  • 10069 Views
  • 61 replies
  • 0 kudos

Number porting

After numerous hours of my time on hold to technical assistance asking why my phone number hasn’t been ported over yet . It’s now 12 days and there’s no explanation of why this hasn’t been done. It’s in the back office to deal with is what I’m told ....

Bod53 by Level 1: Joiner
  • 235 Views
  • 3 replies
  • 0 kudos

Sim issues

I have changed to a sim only plan and since then I am getting notifications saying so simdetected and have no signal atall for nearly 24 hours

Katie32 by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

O2 App upgrade has removed my accounts

Since the latest app update I have lost access to the mobile phones which are part of my account. I have 4 mobile phones and 2 watch sims under my main account. I pay for these phone numbers and they weer originally set up by myself.The mobile phones...

Frank_D by Level 1: Joiner
  • 679 Views
  • 9 replies
  • 0 kudos

IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

Hi I hope someone can help me here? I lost my phone 16/03/24 and I rang up to block my sim and iPhone, I then found my iPhone later on the same day so I rang up to get everything back to normal and unblocked! I’ve rang up cs 3 times and spoke to peop...

Ricky1695 by Level 1: Joiner
  • 452 Views
  • 9 replies
  • 0 kudos

My number is not recognised

Anyone phoning me gets a message number not recognised but I can send and receive texts and make calls

David58 by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos