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Brand new iPhone during setup process has gone into voiceover mode and asking for a passcode.

Hello! had a brand new iPhone delivered today. Held it against my old iPhone and the eSIM swapped over. Suddenly the new iPhone has gone into voiceover mode and is asking for a passcode to which I haven’t even set up on the new device yet. I double t...

Resolved! Changing my internet provider

I have an account Sim only with 02 which started with Virgin media transferring their mobile customers to 02. I have become very discontented with Virgin and would like to change my internet provider, will this affect my 02 account in any way ? I hav...

Help required please - Samsung Galaxy A36

HiI recently purchased a new SG A36. For the first few days there was a "widget" on my home screen with a green background, part of a heart shape and the words "Get started". After about one week when I turned the phone on in the morning this widget ...

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please close my contract, I called two months ago and it is still active Nr *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

text messages for wrong number

I am receiving text messages from O2 which do not relate to my phone number about another account.I do not know what is causing this. Any advice would be helpful

courier pin number

I have upgraded my phone because my old one broke the new one arrived and courier asked for the pin but i can't tell him because my phone is broken, tried o get in touch with a human as the virtual one has not the question in to ask.

Resolved! eSIM stuck in sctivate

I accidentally choose to change my setting to esim and my primary sim now says inactive and the eSIM is just spinning on activate how can I change this back

Resolved! WIFi calling on IPhone 8

Hi, can anyone tell me if my IPhone 8 is still compatible with WIFi calling on O2. I was told by another provider that it wasn’t. Thanks

What should my settings be on my mobile service screen, now I have moved to an esim

What should my settings be, on my mobile service screen, now I have moved to a monthly mobile plan using an esim. I am confused as I have two Sim options listed.

Resolved! Do I need to change my phone before 3g is turned off?

I keep getting messages from O2 telling me my somewhat old phone won't work on 4g and I need to upgrade when 3g is switched off. I am puzzled as I originally bought the phone because it was 4g compatible and my phone status screen says I am already u...

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