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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Caller can’t hear me on phone calls

When someone phones me I can hear them fine but they cannot hear me. If I switch over to speaker phone they can hear. How do I fix this

DH2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! changed my sim lost me bolt on

I recently changed my sim to one i ordered, i put £10 credit on received a 7gb data unlimited texts and calls bolt on as well as £10 free credit, i changed my number after wards now its saying that i have no credit and not bolt on

Kim0405 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Lost phone so sim blocked but phone now returned

Hi. I lost my phone yesterday and reported it lost so the phone and sim were blocked. Someone kindly returned the phone so I rang and asked for it to be unlocked. I have had emails saying I will get a new sim but not received one yet Phone showing em...

Sarah291 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Error code 08 apple watch - can anyone help

Been trying to connect an apple watch to my account since August. Been on to customer services for over 8 hours and been to 3 shops. No one seems to be able to help. Watch pairs and then when try to add data plan I get a message saying will get a tex...

Graemek by Level 1: Joiner
  • 8 replies
  • 0 kudos

Phone not working

My daughters phone (iPhone 12) isn’t let her make or take calls or messages it’s saying she has no data, her data is at 26 left out of 30 as she uses the WiFi at home what do I do? Thanks

Kealey by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data signal terrible

Anyone had any joy with ending a contract due to poor coverage? I used to get ok coverage inside and out, the coverage map tells me not a issue but for weeks I’m often lucky to now get 3G, often nothing, for weeks all I get is, sorry we have engineer...

Resolved! Multiple fake O2 calls.

Within three days I have had seven calls from scammers claiming to be calling from the 'O2 network'. Each time I hang up and block the number and each time they call again from a different number. (Or at least the number that comes up on my phone is ...

EllaJP by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Samsung galaxy 22 ultra get extra £150 when you buy it.

Hello, just ordered the Samsung Galaxy Ultra 22 and im looking to recycle my old S20 in, and it say I can recycle my phone and get an extra £150 when I order the S22 Ultra but im putting my order number in the promo code for recycling my phone and it...

Roaming not working in Italy

 Hi- my iPhone 12 is not working when roaming in Italy. It briefly connects to a network but the signal bars stay totally greyed out (see pic below) then it shows as no signal. This happens wherever I am, even though my partner sat next to me has ful...

James1uk by Level 1: Joiner
  • 13 replies
  • 1 kudos