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Resolved! Apple Watch changed and now won’t connect to cellular data

Hi, I had my Apple Watch Ultra replaced by Apple and my new watch won’t allow me to add my existing data account. It says to call customer service and quote error 08 but the advisors don’t seem to be skilled enough to resolve. From research I’m guess...

Resolved! SIM not provisioned

Just got started with a new S24 Ultra, which runs fine on the eSIM, which shows my number in SIM manager. However, when I insert the nano-SIM from my old S8, it recognizes O2, but says 'unknown number' and I'm restricted to emergency calls. Since the...

Resolved! NO SIGNAL

I have had no phone signal in my area all week. Although your "Network Coverage" page tells me I have good signal, your "Service Status" page tells me there is upgrade work in my area which will not be resolved until 8th February!!!I had no warning f...

How to update an iphone to latest ios without being signed in to your apple id

How to update an iphone to latest ios without being signed in to your apple id?

Resolved! Apple Watch Mobile Service issue - Code 14 Error page

Hi O2 Team I have an iPhone 16 Pro and Apple Watch Ultra v1. My watch was recently re-paired as I upgraded my iPhone with Apple Upgrade Programme, from iPhone 15 Pro to iPhone 16 Pro and I am unable to add the mobile data\sync plan that I previously ...

Resolved! Not getting the PAC code

My mum is trying to get a pac code and keeps getting an error message when texting the number. We have phoned 202 multiple times and keep getting so far then they hang up on us. Once in a while they say they’ll ring back but surprise surprise no one ...

SIM Card Problems

I ordered a Netgear Nighthawk M6 with a sim contract for unlimited data at the start of December, which I received a week later (I was told 3 weeks) and when putting the SIM into the device, it doesn’t work. So I rang customer support and I was told ...

Resolved! Reactivating SIM PAYG

Hi there - I have a PAYG SIM in a mobile that I only use for business banking so no calls are made or received from it, only authentication codes sent to it. My service has deactivated I'm guessing because of inactivity so wondering if I can reactiva...

Resolved! Defence discount

I vae a defence discount card, upgraded phone and followed instructions to apply code. It asks for works email or payslip. I am a vetran and retired how do I apply the discount

Apple Watch data

Very long story short. Inadvertently had 2 data packages in Apple Watch. Cancelled one. Since then data hasn’t worked. Phone says o2 are adding it. Watch says no sim and no connection. have now spent over 10hrs on chat and calls, been sent to o2 shop...

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