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Resolved! Coverage map not accurate in my area

For my home area BN73EL your coverage map shows that we should have full 4G inside and out. I've lived here for almost 2 years and we have never had good coverage. I've logged issues with O2 multiple times and have been told each time that there is n...

Resolved! Need MCK code & NCK pin for Samsung S7

Can you please provide a MCK code & NCK pin for a Samsung S7?

my o2 phone data won’t work when in spain ?

when ever the travel abroad i can’t use my data ?

update a phone username in o2 business account

I'm trying to update the names of the users inside my business account and it says when I log in there should be 2 options, Bill Analyser and My Account, and that it's possible by clicking My Account. But I can only see Bill Analyser. Why can't I see...

Issue sending international SMS to the Irish EIR network

Hi I would like to report an issue with sending international SMS to the Irish network EIR. My dad lives in Ireland and does not use WhatsApp, and he sends me SMS text messages which i can receive fine. However when i send him a SMS back he doesn’t r...

Resolved! Unable to send SMS to some numbers

Hi all, I ported from Virgin to O2 around 10 months ago now, and since then I have been unable to send SMSs to some (but not all) numbers.I will get a message saying that the number isn't formatted correctly, but they definitely are.I have tried this...

cannot receive phone calls or make calls since porting to O2 from Three

Since joining O2 i can only send text messages and use data. Text messages i send do have my number on however anyone who calls me from mobiles/ landlines just bleeps and ends call. never rings. Tried with MyO2 Agents, we go round in circles trying n...

No signal

Hi I haven’t been able to get signal now for 4 days if I’m not connected to WiFi it comes up with a satellite symbol this is causing me lots of stress as I’m missing important phone calls please fix this

Number disconnected without warning

My number was disconnected without warning. When I called customer services they told me the number was still active. I told them I’m getting a message saying “the number you have dialled has not been recognised” and there is no signal whatsoever on ...

No mobile data/signal for over a month

Hi I have not been able to make any calls/text or browse the internet without being connected to wifi since 25 January. I put my phone (S22 Ultra) on airplane mode for a flight and since then it won't find a signal or connect to a mobile network. I'v...

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