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Forum Posts

O2 app not working

I have recently changed my old O2 contract to a new ( Virgin linked? ) contract. My old app does not work. Do I create a new app?

Ursula by Level 1: Joiner
  • 1 replies
  • 0 kudos

I have no signal

I have no signal on my phone. I've lost signal on my phone for two days, I can't be reached and no one can call me. To log in to the phone, I need codes that I cannot receive because I have no reception. please help me [Mod edit: Please do not share ...

Resolved! Victim of Fraud

My number is being spoofed. How do I stop it 

Apple Watch won’t connect to data plan

Hello. In desperate need of help. I have been unable to install the o2 mobile watch data plan to my Apple Watch. I have am having an horrendous time with o2 customer service. failing to resolve, failing to escalate, failing to call back, raise and cl...

Silverill by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Moving UK to Australia

Hi, I am moving from the UK to Australia, I want to keep my UK number for a few months as it is all over the visa forms etc… Can I move from pay monthly to pay as you go, and then get an eSIM from Telstra (Auz mobile provider) and how both numbers ru...

J_a_m_e_s by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I have an O2 contract provided as part of my virgin media bundle sim only deal which my wife uses. I tried to port the number to Lebara but for one reason or another it didn’t go through as planned. Later on, I gave notice to terminate the o2 cont...

Cf10 by Level 1: Joiner
  • 3 replies
  • 0 kudos

London undeground - connection to Wifi

Dear Sirs, Please advise, how to connect to the wifi network within London Underground?I'm unable to connect to Wifi Extra, it is asking for my identity and password. ThanksAlex

Shu7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Locked phone

 I need a puk code

Xx4 by Level 1: Joiner
  • 8 replies
  • 0 kudos

mobile data

I have a xiaomi phone and I use the £10 Rolling plan. I have 20480.0MB of data, but I'm unable to use mobile data, even tho the mobile data is switched on. Is there something else I need to do?

DG777 by Level 1: Joiner
  • 2 replies
  • 0 kudos