Get tech support for your O2 issues

3G being discontinued - your phone needs upgrading

I received a text message telling me that 3g is being discontinued and that as my mobile only works on 2G/3G you'll need to upgrade your phone - offering a Samsung A16 for £129. But why did I get this message? How does O2 know what phone I've got? To...

Resolved! Random call forwarding

Hello, my phone was about to die and I was not near a charger at the time so before I died i diverted my phone to another nunber then it died 5 mins later.once i got home took the divert off and all was good! However, now the phone automatically acti...

Activating NHS discount code

I am trying to apply my NHS discount on a phone and plan I just bought but the site just keeps saying we are experiencing technical difficulties please try later. I'm aware i only have a limited time to apply this discount. Can anyone help?

Pixel 6a has notified me "Phone not allowed for voice"- o2 network avilable but no connection

Have tried resetting network connects, factory reset, trying a differnet SIM, cleaning/dusting the slot etc.I can see it has an APN set up and theres network but no data nor texts/voice calls (unless over wifi).

Poor signal

Despite being an O2 customer for decades, my phone is not fit for purpose. I cannot use it for calls or internet at: my local town, near my children's school, my carpark at work, on the route home from work, in a main town slightly further away. This...

Santander OTP not being received after switching to O2

Hi, I've just switched to o2 from Lebara this week on a pay monthly contract, porting my old number across. I've been trying to log on to both mobile and online banking with santander, but it requires receiving a one time passcode to my phone number....

Resolved! what is the point of having O2 if I cant get a signal at home?

I live in the Swansea area. I have no signal or reception at home. The map says I have excellent coverage but this is a lie. Whole areas of Swansea have black spots where I cannot use my data. I cannot get ANYONE at O2 TO HELP. Any ideas before I cha...

dpd pin code

hi good afternoon i was supposed to get my upgrade today but unfortunately didn't receive it because the dpd pin code was sent to the wrong number

Resolved! Voice and Data issue with new Galaxy A26

I've recently changed my phone to an A26, it's constantly losing call and data connection. I've been with 02 for over 15 years (same address) and I've never had this problem before and don't have the same problem with my work provided handset (EE, sa...

Resolved! Voicemail pin number

Just returned to O2 for sim only monthly and have received a voicemail from “Network Provider” asking me to set a PIN number so I can access voicemail from any phone. Sounds like a scam but not sure. Don’t want to have the facility but can’t even del...

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