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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2982 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5070 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15906 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8099 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Picked up phone from store today but nothing on my account?

I collected a Pixel 7 refresh today locally that I ordered on Thursday evening. The issue is when I log into my O2 online it doesn't show up so I have no way to download the esim. I installed the app on the phone, but when i log in there its says my ...

AlistairS by Level 2: Apprentice
  • 381 Views
  • 8 replies
  • 0 kudos

Resolved! Apple Watch Data Not Activated for 2 Months!

Despite numerous conversations and messages my new Apple Watch data has still not been activated for 2 months. I am getting nowhere with O2. Can anyone help?!

TesPoole by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

My o2

Hello i cannot sign i to my o2

Thompsk1 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

O2 app

Hi, why can’t I login to my o2 app as I need to pay my bill

Darrannah by Level 1: Joiner
  • 166 Views
  • 2 replies
  • 0 kudos

Resolved! Age verification

Can access adult website

Sbo by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Unknown number on account

I have logged on to my o2 account. It says I can upgrade today when I press on the link it takes me to upgrade options but with the incorrect mobile number.

Han4 by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos

Netgear MR6110 no longer working as intended

Hi,Since the untested firmware update pushed itself onto my MR6110 it appears I no longer can get a mobile connection. There is no reverting back to previous firmware, meaning I'm stuck. The SIM card works on fine other mobile devices, just after the...

nglcour by Level 1: Joiner
  • 518 Views
  • 8 replies
  • 0 kudos

No caller ID on incoming call

When I changed plastic sim to eSIM having problem that no called id on incoming call. All incoming call are showing no called id. 02 technical department fail to sort out problem. Asking 3 to 5days more to solve the problem. Very disappoint about 02 ...

Ummey2017 by Level 1: Joiner
  • 372 Views
  • 5 replies
  • 0 kudos