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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2947 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5047 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15837 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8059 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7446 Views
  • 6 replies
  • 0 kudos

Apple Watch - Error code 112

Hi,I am experiencing error code 112 when I attempt to set up the mobile service on my Apple Watch 9. Having tried an O2 I was directed to the customer services telephone line who were not able to help. They sent me guides on how to set up my Watch wh...

TripleEm by Level 1: Joiner
  • 301 Views
  • 3 replies
  • 0 kudos

Taking too long transferring old number

Since last Monday i've been messed about getting my old number transferred to O2 network. I've been lied to and thobbed off constantly and even told at that couldn't find my details and had to go pay monthly to get my transfer to go through successfu...

aaronUk by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Problem Signing in

Cannot log into My O2 - asking for different mobile number

IFT by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! Age restriction

Hello I want the age restriction for 18+ sites removed from my account 

Hugo1923 by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Network not changing

Switching from Tesco mobile to O2 aim only contract and keeping my number. Porting date was today 12th and my number should be *************. Nothing seems to be happening and I’m still on Tesco mobile [Mod edit: Please do not share personal details ...

Resolved! my order

Can anyone help me, Ive recieved a email about my order reference but i can't track it!Thanks (sorry for my bad english)

coverage

hello, i live in Buxton and the past few months the O2 coverage has not been consistent. I am not sure why my bill has gone up in cost when I have had an inconsistent data service from O2

AliB1 by Level 1: Joiner
  • 216 Views
  • 3 replies
  • 0 kudos

I phone 14pro

My phone has completely stopped working it’s under 2 years old Apple tell me it needs a new mother board it’s apparently out of warranty I have had to buy a new phone I would like to be released from paying more for this device under consumer law and...

RA11 by Level 1: Joiner
  • 153 Views
  • 2 replies
  • 0 kudos

Resolved! No Caller ID

Hi there. Every time I receive a call my caller ID doesn't recognise the number so it is displayed as Unknown caller. It has only just started doing it over the last couple of weeks. Can anyone help

Resolved! Signal is terrible after being moved from virgin

Been moved over to o2 from virgin since they're putting everyone on it now and my data has been absolutely abysmal since the switch. Went on to data checker and they claim a mast isn't working as it should but nothing seems to be getting done to fix ...