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Forum Posts

Resolved! Move my eSim to my new iphone

I have an o2 eSim on my iPhone 14 pro max and I'm trying to move it to my new iPhone 16 pro max without success. Is there a specific procedure I have to follow?

awful data coverage

For the past year or so my o2 coverage has been awful, it's noticeable as soon as I leave the house and there doesn't seem to be any reason for it. I've checked my coverage on the map, and my area is apparently fine. But as soon as I disconnect from ...

Activate Sim

I am not receiving the texts that I can use to activate my SIM card

Swap E sim

My eSIM won’t transfer from old handset to new one. iPhone 15 pro max says I need to contact o2 which is harder than solving world peace…. For a phone company I wish you had a number you could call

Double billing.

I have an apple mobile which was and used used for being in the U.K. on PAYG. I do not use it for phone calls. I am in Spain a lot and have a Spanish sim for my other iPhone. I have a contract with Lobster. A different supplier is used for my fibre o...

CLNaylor by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Resolved! Incorrect number in iMessage after porting

Since porting over my old number works fine but in my iPhone settings (13 pro) it shows my number as the temporary number I got when moving across. It also shows wrong number in iMessage. Neither will let me change as it reverts straight back. Any he...

Steve_72 by Level 1: Joiner
  • 1328 Views
  • 5 replies
  • 0 kudos

Lost my SIM in Thailand

I'm currently on holiday in Thailand. I bought and replaced my O2 SIM with a local network provider AIS.I can't log into My O2 because the verification text is going to my O2 SIM of course.I can't call 02 because the number is not recognised dialling...

ThaiJ by Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos

Set up new phone

I am setting up a new phone at home and trying to transfer the number but repeatedly fails

Lesley13 by Level 1: Joiner
  • 207 Views
  • 2 replies
  • 0 kudos

Not receiving some texts after porting to O2

Hello all, is there any expert here who can help get this fixed? I'm not receiving some texts (mainly OTP texts) after porting my number from Smarty to O2. The forum is littered with other threads describing this problem. I called customer service ov...

Anonymous by Not applicable
  • 314 Views
  • 4 replies
  • 0 kudos