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I’m still disconnected !!

I still don’t have a connection ! I requested to keep my old pay as you go number *********** to my new pay monthly account and both phones are disconnected for 3 days now !! And I can’t access my O2 app even!! I’m happy to cancel my request and keep...

AD_77 by • Level 1: Joiner
  • 122 Views
  • 1 replies
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Failed payment via the O2 app

I tried to pay my bill today via the O2 app with confirmation through my Nationwide app. The first time it failed so I tried again with the same method, and it failed again - it just froze and wouldn't go any further. This afternoon I tried to pay vi...

Wrong number entered

By mistake I’ve entered my old number when I tried to register my new sim. now I can’t get into my o2 account to change it to the correct number as it keeps saying my details are already on file and wants to send confirmation to my old number how can...

I’m still disconnected !!

I requested to keep my old pay as you go number to my new pay monthly account ,3 requests already and both numbers have been disconnected for 3 days now ! can you help ! I'm happy to keep my new number ,and if it’s too late can you provide me with a ...

AD_77 by • Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Apple Watch series 10 airtime issues

I’m posting here in a last ditch attempt that someone can actually help me! I’m at my wits end, recently upgraded my Apple Watch with 02, received the watch and again like every other time I’ve upgraded my watch I’m having issues getting the airtime ...

EvelynKS by • Level 1: Joiner
  • 552 Views
  • 10 replies
  • 0 kudos

Resolved! Issue Adding My Address for Network Status Updates

Hi there,I've recently moved from EE to O2 through Tesco Mobile and am trying to set up my address to receive network status updates. However, I've been running into issues.Here’s what’s happening:I log in, go to add my place for updates, and enter m...

Shannmj by • Level 1: Joiner
  • 238 Views
  • 3 replies
  • 0 kudos

Unable to transfer from old iPhone to new iphone

I recently upgraded from an iPhone 12 to a new iPhone 15 but can’t transfer from old phone to new phone. Can anyone tell me how to do it please?I followed the instructions on both phones to set up but it got so far and then just kept saying updating ...

JK1803 by • Level 1: Joiner
  • 133 Views
  • 1 replies
  • 0 kudos
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