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Forum Posts

iPhone 13 Black Screened & Repair Update Provides No Tracking

Hello,My iPhone 13 was constantly having hardware issues and o2 attempted to downplay these as a dodgy SIM card. The phone black-screened with 50% battery and would not come back on. I left it with o2 for warranty repair and I was told that I would g...

RB7 by Level 1: Joiner
  • 1340 Views
  • 17 replies
  • 0 kudos

Resolved! How do I contact O2

I’ve just upgraded my account and now all is dead

Rowanruby by Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

Unable to activate Imessage

there was an apple outage for imessenger last night and now i can not activate my number to imessage. everything was working fine before this. apple confirmed outage is fixed and my issue is now not related. cant be a coincidence ?

88lois by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

Not registered on network

Can someone please tell me why my phone suddenly cut off mid call and now it says no registered on network, all bills are up to date, I can't make or receive calls not even to o2 on 202, I don't have a landline anymore and I have a heart problem.

Helen27 by Level 1: Joiner
  • 1678 Views
  • 19 replies
  • 0 kudos

O2 Network missed calls?

I work in a small business and we have around 17 connections.These connections are all over Scotland but for the most part around the central belt. Glasgow/Edinburgh.My employee's have experienced "missed calls" from customers. when I say missed call...

Trying to login

I’m trying to log in and using link from email but the security code is being sent to an old unused number with no option of changing the number

B24 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

Resolved! Lost sim card

Hello, I have lost my o2 pay as you gosim card. I am on holiday in Asia so I have been using a local sim card. I am travelling back home to the UK tomorrow but I have misplaced my o2 sim card. Can you ease help me to get a new sim card? Thanks

Alex271 by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Taken money from my bank without getting anything

got a £15 rolling plan yesterday and got a message this morning saying “we noticed your rolling plan didn’t renew” then it carries on to say renew your card details to restart your rolling plan but it’s already taken money from my bank account

Owen12 by Level 1: Joiner
  • 268 Views
  • 5 replies
  • 0 kudos

Resolved! Unlatch my device

I am needed to unlatch my device and it is showing network provider sim locked. I have tried to request unlatch but because my number on my SIM card is not o2 number it won’t let me unlatch the phone. I need to be able to put my sim into the phone I ...