Get tech support for your O2 issues

New contract, but want to keep original number

Hi, I hope someone here can help as I feel like I'm not getting anywhere. I've been an O2 customer for over 10 years and I've been using the same number throughout. I recently came across a deal directly on the Samsung website who were offering a lot...

'Back office' blocking despatch of new phone

C'mon O2, how hard can it be?I ordered a new phone a week ago - you advertise that any order placed by Midnight is delivered the following day - that part, you managed to do...The screen on the supplied phone is blemished, and therefore not acceptabl...

Poor indoor EE Signal

i am currently with EE but would want to switch to O2. i got a pay as you go sim to test the signal and surprisingly the signal is practically non-existent at my residence, esp indoors. outdoors its still weak. Signal strength -124 dBm 16 asu However...

Resolved! activating an e-sim

I recently moved to a new e-sim package but I can't activate the e-sim. And every time I try to get into my O2, my iPhone doesn't receive the verifying code they try to text me so I can't access the manual download function. Any thoughts on how to re...

I missed a call from O2. Was it genuine?

I received a text saying I missed a call from o2. Would it have been genuine?

Resolved! Blocked/fraud

@Dave-O2is there any way you could help me with what is going on with my account please did a switch up on Thursday then Friday my account gets blocked and new iphone is blocked and I’m being blamed for this.

Resolved! O2 Open discount error

i am trying to add O2 open discount but its coming up with error message. any ideas how to resolve this? B

iMessage not sending

I ported my number over to O2 on 20th, since then my iMessage is not working. It is set to send and receive via my Apple ID which is what I’ve used prior to the network provider switch as well and it worked fine before. After the sim switch it is not...

Texts coming through from friends but displaying an unknown phone number

I have been receiving texts from two friends but the message shows ad if coming from another number that is not theirs. Neither had changed their number and their messages to me are still coming through. Other friend’s messages are coming and going f...

Payg sim not picking up 4g

Hi all, I’ve been with O2 for ages on pay monthly. We recently moved house and are waiting for broadband to be installed. I’ve been using my phone as hotspot but have almost used up all of my 25gb data allowance on my pay monthly sim. Maximum data bo...

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