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Forum Posts

Resolved! Calls from people saying I've rang them

Hi, Twice today I've had calls from people/numbers I don't know claiming that I've just rang them, which I know for a fact that I didn't do as my has been sat in front of me. Has my phone or account been compromised? Thanks in advance

Pg23 by Level 1: Joiner
  • 7903 Views
  • 8 replies
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Visual Voicemail: keep getting activated message

I have a Pixel 9 Pro with eSIM and I keep getting the SMS saying that Visual Voicemail has been activated. I can understand and accept that it will happen when the device is switched on but it is happening at least daily, sometimes more frequent. I k...

Duggs by Level 1: Joiner
  • 985 Views
  • 5 replies
  • 0 kudos

My phone number was changed to an E-Sim number I do NOT know what it is. I cannot Verify identity!!!

Help! I did not understand changing to an E-Sim would change my phone number which Ive had a long time and is associated with my business. O2 did NOT give me time to make a note of the new number, and I cannot log into my account. I can't even cancel...

Blocked eSIM

My husband recently upgraded his phone and the new one was faulty but had already done the transfer of data to his new eSIM. Went to store on Friday and they changed the handset but couldn’t get the eSIM transferred to the new working handset. In the...

jadeb95 by Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

eSim Issues

Hey, so I upgraded to a new iPhone this week and during the migration from my old phone, it gave me the option to move to an eSIM. This was all on Wednesday night and the eSIM is still not activated. I can't access My O2 or reach the support team via...

Internet dropping

I initially had a iphone 14 with a physical sim on o2 with no probs. Ive upgraded to Iphone 16 max with esim . Phone is great but the internet keeps dropping even tho my signal bar still shows signal and 5g . If I activate flight mode for a sec or 2 ...

laney1975 by Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos

Resolved! Incorrect number in iMessage after porting

Since porting over my old number works fine but in my iPhone settings (13 pro) it shows my number as the temporary number I got when moving across. It also shows wrong number in iMessage. Neither will let me change as it reverts straight back. Any he...

Steve_72 by Level 1: Joiner
  • 2073 Views
  • 9 replies
  • 0 kudos

Lost phone - request for phone to be tracked

Hi there, I was recently involved in an incident which resulted in me losing my phone. The phone was running out of battery and subsequently died. Due to the nature of it, I had to quickly get a replacement phone and SIM. For obvious reasons I'd love...

Resolved! Code 08

I have been trying to connect my watch to my phone for the last three months been on the phone to O2 hundreds of times been on the chat hundreds of times been to the O2 store four times still no luck keep on resetting my eSIM nothing