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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7036 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1592 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3655 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2978 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2300 Views
  • 6 replies
  • 0 kudos

Resolved! Ported over number

Had ported over number from Virgin to O2 and gave pact code to O2 when requesting new sim, it has been 24 hours so far and I can make calls and receive them, but not receiving any text messages, checked my old sim and they are all being sent to virgi...

Resolved! iWatch 4 calling without iPhone

Hi peeps! Simple question - does my iPhone need to be turned on to use my iWatch 4 as a phone?Currently that seems to be the case. But I wonder, why I wouldn't I be able to call (for help) if my iPhone was damaged (in an accident say).Please help!

Geoffers by Level 1: Joiner
  • 274 Views
  • 4 replies
  • 0 kudos

Resolved! Still having problem with making calls and internet

I was given replacement card on Saturday, as I lost my phone . I was told from customer service that all the restrictions were removed. But nothing is happening I need help asap

Elene by Level 1: Joiner
  • 264 Views
  • 5 replies
  • 0 kudos

SMS Messages send but I get a failed to send messsge

I have an iPhone SE. Ever since joining O2 each time I send an SMS message I get a failed to send message. The messages are getting to the recipient but it is very unsettling with the error message coming up each time wondering if they are actually a...

Allsharps by Level 1: Joiner
  • 383 Views
  • 4 replies
  • 0 kudos

Resolved! Internet

Good afternoon. Internet not working. Phone is showing 3g at the top. Phone settings are set to 4g and mobile data is turned on. I have phoned o2, they said they have changed something and to wait 24 hrs?. Anyone else had this problem?

JC10 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Resolved! Mag Safe not delivered

Every thing was delivered except my MagSafe. can someone up date me please.

PL1 by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Distorted voice

When I make voice calls the voice is distorted sounds like a washing machine and then the call ends. Can anyone help

Di17 by Level 1: Joiner
  • 109 Views
  • 2 replies
  • 0 kudos

Resolved! Poor reception

Hi,my signal has been poor all week, My Father in Law passed away and most of my calls have gone straight to voicemail due to no signal and this has led to numerous problems, all my family are on O2 but after this we will be swapping when the contrac...

Resolved! issues with signal

Hello I have recently moved into a new estate and I am having issues with signal . Basically I have no signal inside house . what can I do ? Is there any device that I could use to amplify signal ? Many thanks

IOANA1 by Level 1: Joiner
  • 336 Views
  • 6 replies
  • 0 kudos