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Resolved! Error Code 14 trying to use Data plan with apple watch

Hello. I have had two apple watches from you an ultra for me and a series 8 for my wife. We have had these well over a year and the data never has worked on them. We have tried unpairing the watches and setting them up new but had no luck. I have con...

Website error when joining O2

There appears to be an error when purchasing a new contract phone from the O2 website.I have been trying this for two weeks, and when i reach the part of eligibility i receive an error, "there was an issue" and it requests me to try again but the iss...

JohnDoe by • Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Resolved! O2 e-sim swap

Hi thereI recently discovered the 'convert to esim' button on my iPhone's settings. So I was curious and clicked on it. For the next 5 mins, my phone was spinning and said 'Activating E-Sim', and then I was greeted with the message saying 'E-Sim will...

binukm by • Level 1: Joiner
  • 1033 Views
  • 7 replies
  • 0 kudos

Resolved! New sim

I have 2 new sim cards with different packages on how do I know which is which cause I don't want to put the wrong sim in

Can't top-up PAYG O2 phones on myO2

Hi, I need to top-up some PAYG mobiles for myself and other family members but after signing in, selecting amount to top-up, enter my address the site should allow me to enter card details but the page is just resetting with message: It looks like so...

JasonUK1 by • Level 1: Joiner
  • 336 Views
  • 2 replies
  • 0 kudos

Resolved! Number chance

Hi I have just activated my new phone but my old number was ment to change over as well but hasn’t. Thanks

Steve44 by • Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos

Resolved! Amazon prime

How to cancel amazon prime 

Rich19761 by • Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos

Resolved! Having to keep registering

I have been an O2 customer for many years and had been registered on the O2 website. I don't log in that often and then when I do my details are not recognised. I try the forgot password option but even using my original email address, no password re...

Somerbum by • Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Resolved! Are new phones locked ?

are new iPhones 16 locked to o2 as I would like to swap mine with my daughter and she is on ee

Toppy2 by • Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

Resolved! Sim not working

Hi my sim is not working. I have cleaned and tested with another sim, and also restarted I think I need a new sim please

Tessa2 by • Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos
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