eSIM
I have a new phone but it won’t let me transfer in my eSIM and says it’s already active on my o2 app but there is no sim on my new phone
Forum Posts
Samsung cloud
I backed up my phone on the samsung cloud but when I got my phone back from samsung after I sent it way it was a new device and the samsung cloud has lost my photos what can I do?
Wifi calling not working with iPhone and Toob
I have an iPhone 14, a Toob internet connection and a pay monthly O2 SIM-only contract. I previously used WiFi calling on Vodafone via Virgin Media before switching both providers and that worked fine, and I think it may sometimes have worked on the ...
Resolved! Call from O2
Received a call claiming to be from O2to say my sim will deactivate in 48 hrs They sent two emails which claimed to be from O2. They then asked me to log on
phone damage
battery has started bulging and phone is unusable
I’ve been cut off
Hi I’ve been cut off my phone will not let me call anybody
Resolved! Lost phone
I have mislaid my phone . How do I pause my sim
Resolved! Missing SIM Replacement option in My O2
Hi all,I attempted to request a replacement eSIM today via My O2, but it seems that the option is no longer available. On both the app and the website, the option has disappeared, as shown in the attached screenshots. Customer support couldn’t provid...
Unable to access account
When I try to sign on my code isn’t being received and there is a blank where my phone number should appear?
Resolved! Visual Voice Mail on iPhone
I have just changed tariff and now find my visual voice mail (VVM) has disconnected and my custom greeting deleted. I have tried everything I can find to reconnect it but nothing works.I have recorded a new greeting via the dial up connection and res...
