Get tech support for your O2 issues

Combining multiple accounts

I appear to have 4 usernames: 3 on O2 accounts and one on Virgin Media. Two O2 accounts are not functional.So currently I have an email on O2 and a different email on Virgin Media. When I try to change the username on O2 to that on Virgin Media it sa...

Sim not activated after 3 days

Hi, I have replace a Sim an keep my old phone number, but the new sim still not activated and its been 3 days already. My sim have a contract so I can not cancel it, it usually not took that long to activated a sim. I have also call customer service ...

Resolved! No network available in my mobile

My o2

My o2 keeps advising not available to me yet

No signal

I have no network signal on my phone

Resolved! SIM won't work abroad

Hi I am currently in Australia and cannot connect my O2 SIM to Optus AU network. I have tried to reboot, toggle flight mode, reset network settings, data and roaming is on etc etc. I have the travel inclusive zone bolt on which covers Australia. When...

Unable to order Black Friday contract - Site issues

Hi there. So I was attempting to upgrade by going to a new contract. Specifically I was wanting to do this one Samsung Galaxy S24 5G (256GB) (Marble Grey)48 month contract125GB Data£10.00 upfront£29.16 monthly (13.16 + 16.00 airtime) To be clear, thi...

Sim disconnected before new eSIM phone arrives

My sim appears to have been disconnected. I’m waiting for a new phone with eSIM which hasn’t arrived yet. I need a phone signal

Convert to eSIM now phone showing as BLOCKED on O2

Hi, This evening about 8pm I decided to convert to an esim via my iPhone 16 Pro Max from O2. I also have a iPhone 15 pro Max with with the same O2 account. Now one plastic sim seems to have changed number with the other sim and the phone I was conver...

Data dropping in and out since 5/12/24!

Hi, unless at home on WiFi I’m spending most my days since 5/12/24 with no data, not just at home, when out at work in Edinburgh area also, this has been days now and I’ve visited o2 shop and they said it might be a mast issue, called up o2 they said...

O2

Forum Posts