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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Distorted voice

When I make voice calls the voice is distorted sounds like a washing machine and then the call ends. Can anyone help

Di17 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Poor reception

Hi,my signal has been poor all week, My Father in Law passed away and most of my calls have gone straight to voicemail due to no signal and this has led to numerous problems, all my family are on O2 but after this we will be swapping when the contrac...

Resolved! issues with signal

Hello I have recently moved into a new estate and I am having issues with signal . Basically I have no signal inside house . what can I do ? Is there any device that I could use to amplify signal ? Many thanks

IOANA1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Europe

Hi. If I travel to Europe does my tarif cover txts and calls?

Littledi by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 02 WiFi on Underground

Evening all I can't seem to get onto the O2 logon on Virgin media WiFi on the underground, it comes up with a '1010' error message. I've read somewhere about WiFi extra being an option but my phone doesn't connect to it either or even see it. Any ide...

Will2022 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Mobile Internet

Morning. Having problems with mobile Internet. It doesn't work at all. Problem started yesterday after receiving a txt from o2 saying my sim was now 5g ready. Any help would be great thank you

JC10 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Help

My Phone was stolen a couple of days I got a new phone yesterday and a new Sim card I called yesterday to take the bar off and activate the sim and I’ve still got no services available on this new handset

Mezza by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! iPhone sims

Hi, I have ordered a iPhone XR and I’m wondering if the SIM card in my current iPhone 8 will fit?.

CindyG by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cannot receive calls from other network

Hi. Suddenly unable to receive voice calls from other service providers. Can receive texts but not voice calls. Callers advise that my phone goes straight to VM and the messages they leave are not registering or coming through. No blocks / diverts in...

MJD71 by Level 1: Joiner
  • 4 replies
  • 0 kudos