Forgot Apple ID and passcode

[ChrisNovaks]

Morning, 

I’ve recently signed to a new 02 monthly contract and setup a random iCloud email address. I’ve not used the phone for a few months and have forgotten the passcode and when I go to reset the password it needs my iCloud password which I can’t remember! 

I can’t even reset this on the iCloud page as it doesn’t show the full email address for security reasons. 

Should I go into an 02 or Apple Store to show them I am the contract owner and see if they can help or is there an easier way? 

[Enlli]

I'm not savvy on iPhones but I would say this is more Apple than O2

We do have people here who are more iPhone than me. Hopefully one will pick up your post

[madasaf1sh]

@ChrisNovaks 

An Apple Store will not help you, you need to contact apple via the support process, and to reset a Apple iCloud password can take up-to 7 days as Apple do quite a few checks.. 

You need to start the process here https://iforgot.apple.com 

Also this page will help https://support.apple.com/en-gb/102656