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Urgent Help Needed

I visited store Wednesday (12/11/25) afternoon approximately 15:45 and upgraded my handset. I setup my handset at home later that evening and all was working. The following day, Thursday 13th, around midday I lost all mobile signal and was unable to ...

business vs personal account

hi, i would like to know how to transfer from a business to a personal account as i do not remember converting to a business acount and when i try to upgrade it asks me about my business/organisation name, but i do not have one?

No network and no service

No network on mobile, no one answers on 202 and chat asks me to scan a QR code but I have no internet on mobile to scan it, with no internet! Nobody answers on 202, just automated message repeating they are busy, then the phone line drops out and I a...

Changing from pay monthly to pay as you go

I attempted the steps mentioned earlier, but it's been over 48 hours now. Only the postpaid line has been disconnected, no change with new prepaid SIM and no migration has occurred. After the initial 24-hour period given by the retention team passed,...

Phone number linked to an old 02 account

Hi, I had an old account which was cancelled in May this year, but I am unable to link my current number because its still linked to that previous account. How can I go about getting it linked to my current account.

No order confirmation

I placed a order last night as I was on the screen to pay up front fee the site crashed, the upfront fee went from my bank, but I haven't received any order confirmation, so I have no idea if the order actually went through, I have been told that a o...

2FA texts not being received

I note this seems to be a common theme and wondered if there was a quick fix , I moved to o2 the end of last month and until now my email account was logged into automatically but every 30 days it gets logged off , to get back on I need a 2FA code vi...

not receiving OTP from santander

my phone number is correct but no message is coming through from santander for my OTP to access my account. please help

eSIM

I converted my physical sim to an eSIM to transfer the number to a new phone and now it’s not working, I have no sim nor service on either phone

changing to Lebara sim only

I've needed to save some money,so trying to reduce all my outgoings.I've finished my airtime plan and got a cheap sim only from Lebara.Everything has gone smoothly from O2,i got all the codes i needed to port my number over to my new sim.Again this w...

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