Get tech support for your O2 issues

No network and no service

No network on mobile, no one answers on 202 and chat asks me to scan a QR code but I have no internet on mobile to scan it, with no internet! Nobody answers on 202, just automated message repeating they are busy, then the phone line drops out and I a...

Changing from pay monthly to pay as you go

I attempted the steps mentioned earlier, but it's been over 48 hours now. Only the postpaid line has been disconnected, no change with new prepaid SIM and no migration has occurred. After the initial 24-hour period given by the retention team passed,...

Phone number linked to an old 02 account

Hi, I had an old account which was cancelled in May this year, but I am unable to link my current number because its still linked to that previous account. How can I go about getting it linked to my current account.

No order confirmation

I placed a order last night as I was on the screen to pay up front fee the site crashed, the upfront fee went from my bank, but I haven't received any order confirmation, so I have no idea if the order actually went through, I have been told that a o...

2FA texts not being received

I note this seems to be a common theme and wondered if there was a quick fix , I moved to o2 the end of last month and until now my email account was logged into automatically but every 30 days it gets logged off , to get back on I need a 2FA code vi...

not receiving OTP from santander

my phone number is correct but no message is coming through from santander for my OTP to access my account. please help

eSIM

I converted my physical sim to an eSIM to transfer the number to a new phone and now it’s not working, I have no sim nor service on either phone

changing to Lebara sim only

I've needed to save some money,so trying to reduce all my outgoings.I've finished my airtime plan and got a cheap sim only from Lebara.Everything has gone smoothly from O2,i got all the codes i needed to port my number over to my new sim.Again this w...

the number you have dialled has not been recognised!

I am having a problem with the phone - I frequently get the dial tone interrupted to say that the number has not been recognised, even though the number is totally correct and one I call regularly. I has happened with multiple numbers. I am in France...

Unable to receive calls or texts but can send text and call outbound

swapped my contract with 02 on Wednesday, wasn’t able to make or recieve calls whilst the contract swap took place which was explained to me on Wednesday that services would be inavailable for up to 24 hours. I can not make calls and send texts, but ...

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