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update card details

I have tried 5 or 6 times to update my payment method to a new MasterCard debit card as the old one has expired. Each time it says the request cannot be completed and if I have this problem repeatedly I should use a different card. I don't want to us...

Remote devices - two factor authentication has broken ability to log in

I have a remote device, monitoring some remote equipment, but I can't sign into O2 because O2's new two factor authentication INSISTS on sending it an SMS, which of course I can not read because the device is not a phone but a remote device. I have t...

Resolved! Not Receiving Voicemail Notifications - Ported from Vodafone

Dear All,I have just ported my number from Vodafone to O2 and am not receiving any voicemail notifications. I have an iPhone 13Pro (iOS 18.5) and have tried - Rebooting the phone.- Removing and reinserting the SIM card. - Resetting the Network Settin...

New Sim

I have a new sim but to activate it I have to log into my O2 which then sends a security code via text. The issue is I have no connection at all so can't receive texts. Live chat does not seem to be working and I can't call as no network connection. ...

IPhone 16+ signal strength

HelloI have owned various iPhones for the past, I don't know, at least 7 years. I do live in the village in Scotland that does not have great mobile phone signal.However, with my iPhone 13 (and previous models), I could make calls and receive standar...

Virginmedia o2 mobile number not showing on account

I have a mobile number through virgin media o2 and it does not show up on my account.I get a text every month with a bill for £9.80 and when I follow the link to my o2 account the number that I pay monthly for is not showing on the account.Two pay as...

Buying ps5 games through 02 account

Trying to purchase game through ps5 and 02 payment option. Says error. How do I check my spending cap and change it if needed

Calling UK from abroad

Dear team I am an O2 monthly pay user. I am in Pakistan travelling currently. I have bought the £ 7 travel bolt on to call from Pakistan. Despite that my phone is not calling out to the UK, it keeps saying call failed. I can use Whatsapp etc but I ne...

Have I been banned already?

I tried to post a genuine question about a problem I am having with signal strength on an iPhone 16. It has been deleted as spam and now it looks like I cannot login to this community. So much for technical support!!

New contract, but want to keep original number

Hi, I hope someone here can help as I feel like I'm not getting anywhere. I've been an O2 customer for over 10 years and I've been using the same number throughout. I recently came across a deal directly on the Samsung website who were offering a lot...

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