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Forum Posts

Resolved! switch up

Have a new iphone on switch up. the old iphone going back - data restored to new and backed up on icloud. Old phone had esim new one has physical sim.Which option do we choose?Keep eSIM and erase dataorDelete eSIM and erase data?

SFP by Level 1: Joiner
  • 220 Views
  • 3 replies
  • 0 kudos

Resolved! Extending Ringtime Disabled Voicemail

HI,I wanted to extend the time my mobile rings before going to voicemail. I found the code to do this on the forums here and extended it to 30 seconds. When my phone was called and the 30 seconds were up it didn't go to voicemail but gave out message...

Resolved! Has moved abroad and need a basic contract

I have moved to Thailand and will be using a Sim card for Phone and data. However, I need to keep my phone number because it can’t be transferred to Thailand. Is there a basic contract I can have to cover the use of the phone which will be very minim...

Neilcad by Level 1: Joiner
  • 219 Views
  • 3 replies
  • 0 kudos

PAYG 4G sim only works once a day

4g PAYG sim in camera only connects between midnight and 6am daily then won't connect again til next day. Only connects as 3g. It has data and power and has been hard reset and sim re installed multiple timesOther camera 8 meters away with PAYG o2 si...

Resolved! Resolved fraudulent activity,

I am unable to receive calls or do outgoing calls. Unable to phone 202 or customer services to get help. What do I do

Poppy46 by Level 1: Joiner
  • 184 Views
  • 2 replies
  • 0 kudos

using phone abroad

Hello According to my account details I am able to use my data when travelling in Europe. However when I do go abroad (mostly it has been to France) I cannot send or receive texts or whatsapp messages. I do not understand why! I am travelling to Malt...

Ellie26 by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

internet speed

5g is indicated to be active, download speed is indicated to be fast often but apps and Internet are both slow, also 5g nr is indicated to be "suspended"

steven12 by Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Resolved! eSIM activation

I need to activate my eSIM but need a phone code to do it but o2 saying they can’t send me the code

Resolved! eSim not working

I have requested an eSim, but have not received instructions how to use it. Also I am unable to connect to the data network as it seems to have been disabled, so am unable to call O2 for support. Im not sure what to do next. The Live Chat on your web...

MP4 by Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos