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Wrong phone

I’ve ordered the wrong iPhone what can I do?

Adam42 by Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos

Resolved! iMessage and FaceTime not activating after number port from EE

Hi,seems a popular topic. Since porting my number from EE my iMessage and FaceTime will not activate. I have tried all solutions posted here (network reset, restarting phone, Apple support, even sim swap) and nothing has worked spoke to O2 tonight wh...

PieMike by Level 1: Joiner
  • 7116 Views
  • 28 replies
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Apple Watch connection

I recently took out a contract with o2 for an iPhone as I had an Apple Watch cellular already (direct from apple).When I rang o2 to try and get a data plan for my watch they first told me it wasn’t possible as I didn’t buy the watch direct from o2?! ...

Lm88 by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Extra data 125MG

When will my 125MG data be put onto my phone as it was a one off, and I just had to get 500mb just as I don't have any data or my WiFi isn't working, I got a Google pixel 7a Could someone tell me please how long it will take for the 125GB to get to m...

Resolved! No order confirmation, no refund.

I tried ordering the iPhone 17 pro max passed the credit check was paying upfront cost of £200. The second I accepted the payment through my bank the screen crashed and went blank. I didn’t receive a confirmation email either. Rang o2 sales team and ...

Niy by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Samsung watch7 lte not making calls without phone

I have Samsung S21 phone and Samsung watch7 lte. I wanted to be able to make calls without the phone from the watch.I have 2 esim plans different numbers.O2 store set it all up. Store says the watch can make calls without phone, however has never bee...

Nomader00 by Level 1: Joiner
  • 195 Views
  • 2 replies
  • 0 kudos

Resolved! Apple watch activation

I have been trying to purchase an airtime plan for my Apple Watch since January I have spent hours and hours on this problem, text chat, email, l phone calls, complaints I have done everything I have been told to, no matter how ridiculousI have been ...

anthp by Level 1: Joiner
  • 2707 Views
  • 21 replies
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Failure to connect in France

O2 doesn’t connect to any network while I am in France. Any solutions? This also happened when I was travelling in Norway recently.Connecting to networks in Germany and the Netherlands has not been a problem.

mfj by Level 1: Joiner
  • 818 Views
  • 4 replies
  • 1 kudos

using waze in uae

I can't seem to use waze in the uae, I have the O2 ultimate package, does anyone else have this issue. I have installed and reinstalled the app but it just won't work. calls and other data services all work fine.

Ish1 by Level 1: Joiner
  • 146 Views
  • 2 replies
  • 0 kudos

Upgrading through a 3rd party

Hi, ive recently upgraded from an S23 to an S25 (both on 02) via Mobile Phomes Direct and have a few questions: Can i put my current sim in my new phone and still keep the same number, or do i need to sim swap? My contract ends on the 22nd do i need ...

Just_Jay by Level 1: Joiner
  • 206 Views
  • 2 replies
  • 0 kudos