Hi wondering if anyone can help, a month ago my Apple watch plan went inactive about a month ago I’ve been in contact with support over the past month where they’ve raised the issue via ticket for no one to actually call me back. So I called again on Tuesday just gone where they’ve raised rep said my ticket was raised incorrectly and they would raise it again fixed where someone from back end will reach out within 10 working days.. they got me to reset my watch and remove my eSIM. Then asked me to try again I keep getting “ we believe you have a plan, please contact O2 and reference code 901. At 1st it was an issue because all I had on me was my watch at a shop and trying to pay turned into an embarrassment, but a month later and no resolution, is just more principle of the matter.
I don’t want to put my stuff back to the watch (wallet) etc because I know at some point they will probably ask me to reset again. So I feel like I’m paying for a paperweight right now.
