19-05-2025 09:41 - edited 19-05-2025 09:49
19-05-2025 09:41 - edited 19-05-2025 09:49
I have been trying to purchase an airtime plan for my Apple Watch since January
I have spent hours and hours on this problem, text chat, email, l phone calls, complaints
I have done everything I have been told to, no matter how ridiculous
I have been into 3 O2 shops
I have been told the only way to fix it is to buy a new watch from O2
It goes without saying I would have believed this level of customer service was possible
I am a pay-monthly customer with 4 phones across 2 accounts
I read somewhere that "Dave-O2" could sort it out, but I can't see how to pm him
My Apple Watch was purchased from Apple and is approximately 8 months old. and was previously connected to my old Vodafone account, and was working perfectly on Vodafone
Can someone please please help me
Solved! Go to Solution.
on 19-05-2025 10:51
Morning @anthp
Can you please drop me the mobile number linked to the Apple Watch plan via PM and i'll take a closer look at what's happened 👍
on 19-05-2025 09:46
on 19-05-2025 09:46
My advice dont bother...
You should be able to do it all via the Apple Watch App, and if moving it from Networks, then. I have seen it in the past where the watch needs to be factory reset.
And it will work, I had one from Amazon that worked fine for a good while then stopped..
The guide for Apple Watch may help Activate Apple Watch Guide and contact o2 via Social Media
19-05-2025 09:55 - edited 19-05-2025 10:04
19-05-2025 09:55 - edited 19-05-2025 10:04
I saw a link to contact social media, but it took me to a list of different sites not good with social media does it mean contact through facebook or twitter?
Done factory reset of the watch, no difference
19-05-2025 09:59 - edited 19-05-2025 09:59
19-05-2025 09:59 - edited 19-05-2025 09:59
Click this @Dave-O2 to send him a message.
on 19-05-2025 10:51
Morning @anthp
Can you please drop me the mobile number linked to the Apple Watch plan via PM and i'll take a closer look at what's happened 👍
on 19-05-2025 14:12
on 19-05-2025 14:12
I think I have PM'd you, but it does say phone number removed
I think you should still see it
on 19-05-2025 14:14
on 19-05-2025 14:14
thanks for that
on 19-05-2025 19:17
on 19-05-2025 19:17
on 20-05-2025 09:14
I have your PM and i can see your details, i'll be in touch as soon as i can 👍
on 20-05-2025 13:00
on 20-05-2025 13:00
Thank you