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Apple watch activation

anthp
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I have been trying to purchase an airtime plan for my Apple Watch since January 

I have spent hours and hours on this problem, text chat, email, l phone calls, complaints 

I have done everything I have been told to, no matter how ridiculous

I have been into 3 O2 shops 

I have been told the only way to fix it is to buy a new watch from O2

 

It goes without saying I would have believed this level of customer service was possible 

 

I am a pay-monthly customer with 4 phones across 2 accounts 

I read somewhere that "Dave-O2" could sort it out, but I can't see how to pm him

My Apple Watch was purchased from Apple and is approximately 8 months old. and was previously connected to my old Vodafone account, and was working perfectly on Vodafone 

Can someone please please help me 

 

 

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Dave-O2
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Morning @anthp 

 

Can you please drop me the mobile number linked to the Apple Watch plan via PM and i'll take a closer look at what's happened 👍

View solution in original post

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madasaf1sh
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@anthp 

 

My advice dont bother... 

 

You should be able to do it all via the Apple Watch App, and if moving it from Networks, then. I have seen it in the past where the watch needs to be factory reset. 

 

And it will work, I had one from Amazon that worked fine for a good while then stopped..

 

The guide for Apple Watch may help Activate Apple Watch Guide  and contact o2 via Social Media

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 16
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anthp
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I saw a link to contact social media, but it took me to a list of different sites not good with social media does it mean contact through facebook or twitter?

Done factory reset of the watch, no difference 

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MI5
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@anthp 

Click this @Dave-O2 to send him a message.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 16
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Dave-O2
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Morning @anthp 

 

Can you please drop me the mobile number linked to the Apple Watch plan via PM and i'll take a closer look at what's happened 👍

Message 5 of 16
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anthp
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I think I have PM'd you, but it does say phone number removed 

I think you should still see it

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anthp
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thanks for that 

Message 7 of 16
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Oxonian
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@anthp wrote:

I think I have PM'd you, but it does say phone number removed 

I think you should still see it


It might also say @anthp that the Community Manager - that's @Dave-O2 - can still see the number that has been removed ?

Message 8 of 16
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Dave-O2
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Thanks @Oxonian@anthp 

 

I have your PM and i can see your details, i'll be in touch as soon as i can 👍

Message 9 of 16
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anthp
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Thank you 

Message 10 of 16
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