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Apple watch activation

anthp
Level 2: Apprentice
  • 9 Posts
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Registered:

I have been trying to purchase an airtime plan for my Apple Watch since January 

I have spent hours and hours on this problem, text chat, email, l phone calls, complaints 

I have done everything I have been told to, no matter how ridiculous

I have been into 3 O2 shops 

I have been told the only way to fix it is to buy a new watch from O2

 

It goes without saying I would have believed this level of customer service was possible 

 

I am a pay-monthly customer with 4 phones across 2 accounts 

I read somewhere that "Dave-O2" could sort it out, but I can't see how to pm him

My Apple Watch was purchased from Apple and is approximately 8 months old. and was previously connected to my old Vodafone account, and was working perfectly on Vodafone 

Can someone please please help me 

 

 

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katedlm
Level 1: Joiner
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Registered:

Just to update I couldn’t make any progress, I couldn’t really get the call centre people to understand what I was asking for so I just cancelled the contract and got it fixed in Vodafone shop in 30mins! 

Message 31 of 31
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