sim only upgrade to handset

[benije88]

Hello

Signed up to a 12 month sim only deal via o2. Was under the impression i could upgrade to a handset after 3 months i have just spoken with customer services and they said 6 months. Is there anyone from o2 working on this community that can clarify please

[MI5]

Previous solved threads on the forum:
https://community.o2.co.uk/t5/Pay-Monthly/12-Month-Sim-Only-Upgrade/m-p/1042065/highlight/true#M1261...
https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-SIM-only-to-phone/m-p/1058430/highlight/true#M1310...
https://community.o2.co.uk/t5/Pay-Monthly/upgrade-question/m-p/1110673/highlight/true#M146493

[benije88]

Might just pop into a store and ask and show them the terms and conditions infront of them

[Anonymous]

@benije88 We always recommend going instore to upgrade 

[benije88]

in my account it says my tariff is £36 a month yet when i joined it was on offer for £25, no mention of the £25. Will this change

[Cleoriff]

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@benije88 wrote:
Might just pop into a store and ask and show them the terms and conditions infront of them

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Sounds like a very good idea....

[MI5]

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@benije88 wrote:

in my account it says my tariff is £36 a month yet when i joined it was on offer for £25, no mention of the £25. Will this change

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Any help ?

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

[Bambino]

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@benije88 wrote:
Might just pop into a store and ask and show them the terms and conditions infront of them

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@benije88 You're far better off going in store to upgrade, if you have a store nearby, as there's more chance that the phone you want will be in stock, and you can walk out with it. Upgrading online is a bit of a lottery, as there's no live stock check, so you can never be sure if or when you'll receive your phone.

[EmilieT]

Hi @benije88, any progress upgrading since you last posted? Let us know how you are getting on with this, and which phone you were thinking of picking  

[Lauraabdn]

How did you get on -‘ having same issue xx

[RandomCustomer]

You are aware if you are a new customer with O2 on SIM only depending on your credit you can upgrade to a handset in 3 months or if your credit is not as good you will be able to upgrade after 6 months - "Need more data? You're ready to upgrade to a new sim only tariff.

If you fancy a new device, you'll need to wait until you've been on your contract for three or six months, depending on your credit status."

Taken from my upgrade page on myo2.co.uk

So might wanna change that about cs not knowing what there talking about if you clearly don't either?