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Posts: 104,461
Topics: 552
Solutions: 13,533
Registered: ‎04-04-2012

Re: sim only upgrade to handset

Previous solved threads on the forum:
https://community.o2.co.uk/t5/Pay-Monthly/12-Month-Sim-Only-Upgrade/m-p/1042065/highlight/true#M1261...
https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-SIM-only-to-phone/m-p/1058430/highlight/true#M1310...
https://community.o2.co.uk/t5/Pay-Monthly/upgrade-question/m-p/1110673/highlight/true#M146493
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎23-04-2018

Re: sim only upgrade to handset

Might just pop into a store and ask and show them the terms and conditions infront of them Smiley Very Happy
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Anonymous
Posts: 0

Re: sim only upgrade to handset

@benije88 We always recommend going instore to upgrade 

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Level 1: Joiner
Posts: 5
Registered: ‎23-04-2018

Re: sim only upgrade to handset

in my account it says my tariff is £36 a month yet when i joined it was on offer for £25, no mention of the £25. Will this change

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Posts: 89,982
Topics: 745
Registered: ‎14-01-2013

Re: sim only upgrade to handset


@benije88 wrote:
Might just pop into a store and ask and show them the terms and conditions infront of them Smiley Very Happy

Sounds like a very good idea....Smiley Very Happy

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Posts: 104,461
Topics: 552
Solutions: 13,533
Registered: ‎04-04-2012

Re: sim only upgrade to handset


@benije88 wrote:

in my account it says my tariff is £36 a month yet when i joined it was on offer for £25, no mention of the £25. Will this change


Any help ?

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: sim only upgrade to handset


@benije88 wrote:
Might just pop into a store and ask and show them the terms and conditions infront of them Smiley Very Happy

@benije88 You're far better off going in store to upgrade, if you have a store nearby, as there's more chance that the phone you want will be in stock, and you can walk out with it. Upgrading online is a bit of a lottery, as there's no live stock check, so you can never be sure if or when you'll receive your phone.

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: sim only upgrade to handset

Hi @benije88, any progress upgrading since you last posted? Let us know how you are getting on with this, and which phone you were thinking of picking slight smile 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 9
Registered: ‎13-08-2018

Re: sim only upgrade to handset

How did you get on -‘ having same issue xx
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Level 1: Joiner
Posts: 1
Registered: ‎21-04-2019

Re: sim only upgrade to handset

You are aware if you are a new customer with O2 on SIM only depending on your credit you can upgrade to a handset in 3 months or if your credit is not as good you will be able to upgrade after 6 months - "Need more data? You're ready to upgrade to a new sim only tariff.

If you fancy a new device, you'll need to wait until you've been on your contract for three or six months, depending on your credit status."

Taken from my upgrade page on myo2.co.uk

So might wanna change that about cs not knowing what there talking about if you clearly don't either?