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on 23-04-2018 17:53
Hello
Signed up to a 12 month sim only deal via o2. Was under the impression i could upgrade to a handset after 3 months i have just spoken with customer services and they said 6 months. Is there anyone from o2 working on this community that can clarify please
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23-04-2018 17:57 - edited 23-04-2018 18:00
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23-04-2018 17:57 - edited 23-04-2018 18:00
Hi @benije88
It's 3 months as long as you meet the requirements and upgrade to refresh https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...
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23-04-2018 17:57 - edited 23-04-2018 18:00
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23-04-2018 17:57 - edited 23-04-2018 18:00
Hi @benije88
It's 3 months as long as you meet the requirements and upgrade to refresh https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...
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on 23-04-2018 18:05
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on 23-04-2018 18:05
thank you for that link.
It says for existing customers ? I am a new customer or am i reading it wrong
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on 23-04-2018 18:06
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on 23-04-2018 18:06
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-04-2018 18:07
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on 23-04-2018 18:07

on 23-04-2018 18:36
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on 23-04-2018 18:36
Also it has to be I’m assuming 3 consecutive payments on time
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on 23-04-2018 18:42
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on 23-04-2018 18:42
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on 23-04-2018 18:45
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on 23-04-2018 18:45

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on 23-04-2018 18:48
It was 3 months when I upgraded from sim only to Refresh about 5 years ago
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on 23-04-2018 18:51
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on 23-04-2018 18:51
It's just a pity that cs don't know what they are talking about!
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