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Level 1: Joiner
Posts: 5
Registered: ‎23-04-2018
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sim only upgrade to handset

Hello

Signed up to a 12 month sim only deal via o2. Was under the impression i could upgrade to a handset after 3 months i have just spoken with customer services and they said 6 months. Is there anyone from o2 working on this community that can clarify please

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Posts: 90,569
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Registered: ‎04-04-2012

Re: sim only upgrade to handset

[ Edited ]

Hi @benije88

It's 3 months as long as you meet the requirements and upgrade to refresh https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎23-04-2018

Re: sim only upgrade to handset

thank you for that link.

 

It says for existing customers ? I am a new customer or am i reading it wrong

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Posts: 90,569
Topics: 539
Solutions: 11,808
Registered: ‎04-04-2012

Re: sim only upgrade to handset

You currently have a contract so you exist as a customer.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 76,841
Topics: 700
Registered: ‎14-01-2013

Re: sim only upgrade to handset

@benije88You will be an existing customer as you are on a sim only tariff currently

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Anonymous
Posts: 0

Re: sim only upgrade to handset

Also it has to be I’m assuming 3 consecutive payments on time

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Level 1: Joiner
Posts: 5
Registered: ‎23-04-2018

Re: sim only upgrade to handset

just spoke with upgrades and customer service and its definately 6 months
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Posts: 90,569
Topics: 539
Solutions: 11,808
Registered: ‎04-04-2012

Re: sim only upgrade to handset

Strange how everyone else believes it's 3 months then Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: sim only upgrade to handset

It was 3 months when I upgraded from sim only to Refresh about 5 years ago

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Posts: 90,569
Topics: 539
Solutions: 11,808
Registered: ‎04-04-2012

Re: sim only upgrade to handset

It is now and always has been 3 months.
It's just a pity that cs don't know what they are talking about!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)