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Level 2: Apprentice
Posts: 73
Registered: ‎27-04-2012

Re: O2 Network Issues - 6th December 2018

[ Edited ]

I’m still getting SMS text messaging problems but it don’t seem as bad as it was yesterday and this morning.

Maybe things are now slowly starting to get fully back to normal service.

 

Darren

Posts: 71,440
Topics: 677
Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@Shergar wrote:

The independent 

https://www.independent.co.uk/life-style/gadgets-and-tech/news/o2-down-compensation-free-credit-refu...

 


Ok thanks for that. Think I'll wait till it's confirmed though. The Admin on here haven't posted anything official yet...

*The Game Is On*


Level 15: Gaining a Reputation
Posts: 1,244
Registered: ‎11-07-2012

Re: O2 Network Issues - 6th December 2018


@Jo1 wrote:
@welshsteve76my husband is a contractor in building trade. There were 4 contractors trying to contact him yest and as a result he lost one contract. This has obviously had a direct result on our household income and it’s SE people who have been affected more so due to loosing money on their income, o2 hold all these form of details so should start with the higher paid tariffs because people paying for those kind of services are doing so for business reasons and as a direct result are loosing out, however I believe every customer should be compensated because they are all in a contract and have lost services they are paying for.

Absolutely.  Everyone is entitled to compensation ultimately, however little.  Make sure your husband puts this together in his claim because this could mean a significant payout for him if it can be proven that not being able to receive a call cost him the business.

Thanks

Steve
Highlighted
Community Manager
Posts: 4,979
Registered: ‎18-04-2018

Re: O2 Network Issues - 6th December 2018

Hi everyone, 

 

We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year. 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

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Level 21: Regular
Posts: 667
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

Total max refund per consumer on PAYM - £2.00
--


Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Level 2: Apprentice
Posts: 21
Registered: ‎10-11-2018

Re: O2 Network Issues - 6th December 2018


@Cleoriff wrote:

@Shergar wrote:

The independent 

https://www.independent.co.uk/life-style/gadgets-and-tech/news/o2-down-compensation-free-credit-refu...

 


Ok thanks for that. Think I'll wait till it's confirmed though. The Admin on here haven't posted anything official yet...


On BBC now.....

 

https://www.bbc.co.uk/news/business-46481797

Posts: 71,440
Topics: 677
Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@Shergar wrote:

@Cleoriff wrote:

@Shergar wrote:

The independent 

https://www.independent.co.uk/life-style/gadgets-and-tech/news/o2-down-compensation-free-credit-refu...

 


Ok thanks for that. Think I'll wait till it's confirmed though. The Admin on here haven't posted anything official yet...


On BBC now.....

 

https://www.bbc.co.uk/news/business-46481797


Looks official then thumbsup

*The Game Is On*


Level 41: Prodigal
Posts: 3,681
Registered: ‎26-03-2014

Re: O2 Network Issues - 6th December 2018

Have you read the link?
No mention of what the compensation actually will be.
Direct lift from the report:
"O2 has repeatedly apologised for the problems, though it has not offered any specific information about giving people refunds."
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: O2 Network Issues - 6th December 2018

Hmm booted outa my own question ha! Bloody charming, anyhoo since I'm here. Missed a delivery I was absolutely desperate for n now I have to pay a bloody fee! My sitter was sick and couldn't call or txt to say and. Yes there's more,I missed work because of this mess(I'm on call btw) unreal! O2 actually txt me just before we all had problems telling me what my bill was for Dec..Hmm didn't have any problems there did you o2!! I'm rajin Smiley SadSmiley Sad
Level 41: Prodigal
Posts: 3,681
Registered: ‎26-03-2014

Re: O2 Network Issues - 6th December 2018

Apologies @Shergar - the Indy page had nothing on it, then the page refreshed (after posting!) and @EmilieT had posted to reflect what you said...
I'll get back under my rock for now then...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band