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Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 13:51
I have read the link on both websites posted by @Shergar?
Pay Monthly customers will be credited with two days of monthly airtime subscription charges in January.
Pay As You Go customers will get 10% credit on a top-up and Pay As You Go mobile broadband users will get 10% off a Bolt On purchase, in the new year.
Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 13:52
Well between all my lines I’m probably on for about £3. So thanks for the beer O2 much appreciated 🍺🍺🍺
Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 13:52


Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 13:53
Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 13:58
This is the link I opened:
There is no mention of what compensation will be, only that the network should be working again?
Then there was a second link that DID have the compensation details on it.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 14:02
@gmarkj wrote:This is the link I opened:
There is no mention of what compensation will be, only that the network should be working again?
Then there was a second link that DID have the compensation details on it.
Must be glitching . The independent one opened first time and then the BBC one as well. No worries anyway.
Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 14:08
Is it worth having a link to this thread instead as no message about it could be a little misleading...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 14:10
I was without a phone all day yesterday and this had a big impact I missed a few important call! This is so annoying! How is O2 going to ensure that this isn’t something that is going to happen all the time?
Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 14:10
@EmilieT wrote:Hi everyone,
We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year.
We will be in touch with our customers shortly to share:
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available
We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again
Just seen this @EmilieT
Thanks for the official confirmation...
Re: O2 Network Issues - 6th December 2018
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on 07-12-2018 14:21
my husband had to come out of work to collect our daughter as i wasnt contactable!! i couldnt call or txt my husband to say i was ok and able to collect our daughter! txts bounced back at 8.30am.... its terrible that it went on for so many hours yesterday. see txts came thru for bills tho!! yes i would of paid it if i was able to use my phone to do so! are we all going to get compensated or just those who phoned and complained yesterday?