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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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pgn
Level 63: Greatness Assured
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@TallTrees wrote:
OMG don't give Theresa May ideas! @viridis at this stage anything could happen. 😪

Hmm. Drones that may not have been there closing Gatwick for days, ATC issues at Birmingham International today, O2 offline for 2 days... Going the way the USA is in its "shutdown" condition this weekend? 

 

All we need now is a cash-machine network to be on the fritz tomorrow! rolling_eyes

 

Conspiracy theorists are having a field-day... 

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Cleoriff
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I'll report back about the cash machines @pgn, Off out for a couple of hours this morning tongue_winking

Veritas Numquam Perit

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adamtemp64
Level 66: Unequalled
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My £2.05 credit for iPhone and iPad landed on my bill yesterday 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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Those who didn't get it on December's bill should all receive their windfall this month. 

2020-Awards-jonsie5695219-2




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Cleoriff
Level 94: Supreme
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@jonsie wrote:

Those who didn't get it on December's bill should all receive their windfall this month. 


joy Almost like winning the lottery....

Veritas Numquam Perit

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