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Issue Adding My Address for Network Status Updates

Shannmj
Level 1: Joiner
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Registered:

Hi there,

I've recently moved from EE to O2 through Tesco Mobile and am trying to set up my address to receive network status updates. However, I've been running into issues.

Here’s what’s happening:

  1. I log in, go to add my place for updates, and enter my address.
  2. When I confirm the address, I get a blank page, and my address doesn’t get added.

So far, I’ve tried:

  • Restarting my phone
  • Disabling any ad blockers or privacy settings that might interfere
  • Trying on different devices (both mobile and desktop)

None of these steps have resolved the issue. Has anyone else experienced this, or does anyone have suggestions on what else I might try? Any help would be much appreciated!

 

Thanks in advance!

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Enlli
Level 68: Extraordinaire
  • 8825 Posts
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Registered:

Are you using My Network App?

https://www.o2.co.uk/apps/my-network

I find I can add both home and work address simply by adding their postcodes and saving

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 68: Extraordinaire
  • 8825 Posts
  • 63 Topics
  • 1793 Solutions
Registered:

Are you using My Network App?

https://www.o2.co.uk/apps/my-network

I find I can add both home and work address simply by adding their postcodes and saving

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 4
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Shannmj
Level 1: Joiner
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Thank you for your suggestion. I encountered a few app crashes, but I did manage to do it through the app in the end.

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Enlli
Level 68: Extraordinaire
  • 8825 Posts
  • 63 Topics
  • 1793 Solutions
Registered:

Glad it's working 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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