@JK1803
It's because the firmware on both phones is different.
You will need to update the firmware on the new phone to match that of your old one first.
You will have to skip through the setup routine without restoring anything to the new phone then go to software update and do it.
Rest the phone to factory settings then start the transfer process again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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