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Unable to transfer from old iPhone to new iphone

JK1803
Level 1: Joiner
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I recently upgraded from an iPhone 12 to a new iPhone 15 but can’t transfer from old phone to new phone. Can anyone tell me how to do it please?

I followed the instructions on both phones to set up but it got so far and then just kept saying updating but it never finished

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MI5
Level 94: Supreme
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@JK1803 

It's because the firmware on both phones is different.

You will need to update the firmware on the new phone to match that of your old one first.

You will have to skip through the setup routine without restoring anything to the new phone then go to software update and do it.

Rest the phone to factory settings then start the transfer process again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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