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Sim stuck in processing

I had my phone stolen so placed an IMEI and lost and stolen bar on my phone. When I got my new device, I went to the O2 store to install a new ESIM and remove the bars. This was on November 6th. The SIM became "stuck in processing" and the employee r...

No Signal in Glasgow

It has been two weeks since there has been a lack of signal around West End Glasgow. I hope this could be fixed as soon as possible

new phone not working

I have just signed up to a new contract and received my new Iphone 15 pro however it is not letting me set up the phone - everytime I get to the software screen nd try to download and install ios 18 it won't do it and gets stuck. I've tried this abou...

Refund

I have recently transfered to another network. I have now received an email from o2 to inform me I have a refund and need to log into my account and add my bank details to allow o2 to pay this refund but my log in no longer works so I am unable to do...

Still waiting Signal connection

Hello Chris, Hey , I have join O2 and I received this email.We’re just confirming that we'll be porting your number on 13/11/2024. When this day comes, your number will be disconnected from your previous provider and connected to O2. If you find you ...

Stolen iPhone sending O2 Roaming Text how

A family member had iPhone stolen over a week ago. We got a replacement sim but with SAME number on a new phone. Crime was reported to police and also gave IMEI Number. 1 week later, a message appeared on mt family's new phone with message: Welcome t...

Lack of coverage in USA since 4 weeks

Since 4 weeks being in the USA I haven’t been able to receive or make calls to UK or anywhere else. I’ve bought bolt ons and I’m fully paid up with a monthly direct debit. This is a new experience. I’m unable to contact O2 by phone also!Is there a so...

Even after auto renewal of tariff still everytime by end of the month it unnecessarily consumes amt

Even after auto renewal of tariff still everytime by end of the month it unnecessarily consumes the top up amount as balance & don’t activate the tariff plan.now also i topped it up with £10 it still utilised it as balance amount & asking me to recha...