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Problem with receiving short code texts - Customer Service unable or unwilling to help

Since maybe the end of May, I've been having problems with receiving short code messages - mainly verification text, but also other texts from companies like Royal Mail, Paypal, my bank, and many others. It seems to be intermittent - some days those ...

Blocking a country

Hi my Son is in Corfu, close to Albania. He is picking up the signal of this Country. How do I block +355 on the app. Code for Albania

Paid my bill but I still don't have any signal

Hi, my phone was cut off as I missed my payment. I paid it back two days ago but I still don't have a working sim card. I've rebooted it and tried enabling / disabling data. The account shows paid. Any suggestions? I can't call tech support

How to cancel contract

How do I cancel a contract

Can i speak to an agent, without access to my email or phone, so cant login to the app

Hi, I'm currently in NZ and using an NZ sim. Since about Nov/Dec last year (big ish) my device stopped being able to connect to any mobile network (VOLT update?!), despite working perfectly for months with an NZ sim on a local network. Problem is now...

Info missing

Hi, when I log into my o2, my pay monthky account is not showing. I can't see what tariff I am on or when I can upgrade

A35 5 G

IS THERE A PROBLEM WITH THE 02 NETWORK AS I HAVE NOT HAD ANY CALLS FOR 2 DAYS DUE TO ALL INCOMING CALLS UNLES FROM AN 02 PHONE GOIUNG STRAIGHT TO ANSWERPHONE. I EVEN WENT INTO THE WARRINGTON STORE YESTERDAY AND THEY COULD NOT FIND ANYTHING WRONG.

Poor Signal.

Since O2 took over from my Virgin sim my signal has become much worse. Any thing I can do?Thanks

Cannot use data abroad

I have not been able to use ny phone data abroad since the switch from virgin to 02 on my I phone for number .I have tried everything and am tired of constantly contacting live support whilst on holidays .I read on a forum it could be something to do...

Resolved! PAYG sim with international address

Hello. I have purchased a PAYG sim and are trying to add credit. I normally live overseas and have an international credit card. Am I unable to purchase credit without a UK card?

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