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Resolved! ESIM not working outside UK

Really hope someone can help me with this. My physical SIM always worked fine everywhere in Europe. But when I swapped to an eSIM it just doesn’t seem to get me access to 4G or 5G outside the UK. I’m on a pay monthly SIM only deal on an iPhone XR. An...

Receiving messages from random Dutch number whereas messages are sent from UK friends and family

Hi, I have just ported from Vodafone to o2 two days ago. I have a weird issue where my friends are messaging or replying me back to my messages from UK numbers that they have been using for years but I am receiving them from unknown random numbers (n...

Retrieving photo gallery albums

My phone was returned to O2 for repair. My son had backed up my music and photos before it was sent off When the phone was returned it had been wiped. My son restored my photos and music but my albums which were in the photo gallery were not there. I...

Not receiving verification codes

Since getting a new phone 2 weeks ago with an esim I've never been able to sign back in to my whatsapp or instagram accounts. Both will ask for my number and give the option to sms or call but I never get any sms or call. Of course whatsapp say it's ...

Move eSIM to new phone

Hi,I've just received the Pixel 9 Pro after upgrading from the 8 Pro. I’m trying to move my eSIM over but I just can’t find how to do it. I contacted O2 but they are just telling me to do it during set up of new phone. That didn’t work however becaus...

Account in credit - to be paid

I recently left o2 and moved to giffgaff. I've just received a text from O2 saying my old account is in credit. Please can this amount be refunded to my bank account.

Phone won’t ring

Does anybody know how to make your phone ring when your bank sends you an authentication number, they have all my details but the my phone won’t ring TIA

Can't make calls

I cannot make calls on my Samsung A53

Spend cap

I am sending texts to people on my contacts list they are not being delivered yet I have unlimited texting in my plan Help

USING MOBILE ABROAD

Recently arrived in Greece on holiday. Have monthly contract. Got the usual ‘Welcome to Greece’ text on arrival but two days later got a “welcome Home’ text but I’m still here! Now unable to send whats App messages to UK. Phone is connected to Cosmot...

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