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Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! Phone number in apple

I switched my number from another network a while ago. It’s the number I’m using on this account, and it works when it comes to phone calls and texts, but it seems the phone doesn’t recognise it since in the settings it’s displaying the default O2 nu...

Jakub5 by Level 1: Joiner
  • 4 replies
  • 0 kudos


My bill shows it’s not paid but I got bank statement. 

Sandis by Level 1: Joiner
  • 2 replies
  • 0 kudos

eSim Pending installation - Code no longer valid

I have been without a working sim for a week now. There seems to be something stuck in the system and it is not allowing me to install or O2 not activating it. Now I have the error message 'Code no longer valid, contact O2 for more assistance'. Can s...

CarmenS by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Smartwatch Esim

I recently bought a £7.00 per month esim for my smartwatch so I can use it remotely when out and about without the need for my phone to be in my pocket. I bought it instore but for some reason I cannot get it to work.... My O2 App told me I had an es...

PSykes by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! not connected to mobile network

hi my samsung A22 5g 64gb isnt connected to the mobile network i think it might have been since the virgin>o2 switch, text messages ("waiting for connection") not working or mobile data, can someone help please Ive tried using the virgin apn's and re...

Resolved! Apple Watch 8 Error code 14

Hello tech support,I’m desperate for help please. I keep getting error code 14 when I try to set up my o2 account on my Apple Watch and anyone I speak to at o2 tells me they have an error at their end but NO-ONE ever gets back to me despite promising...

Emma_p by Level 1: Joiner
  • 3 replies
  • 0 kudos

Apple Watch Ultra - data plan disappeared

Looking for some advice: Yesterday evening I noticed my Apple Watch ultra wasn’t connected to mobile data. In settings it said “not in use” with only an option to remove it. I did so as it was listed as inactive but cannot re-add the plan. I have a £...

Sam42 by Level 1: Joiner
  • 26 replies
  • 0 kudos

Locked phone asking for password

I have been locked out from my phone and it is asking for a password to access it again, can you help with this request? If not can you advise on how to proceed from here?

BL by Level 1: Joiner
  • 1 replies
  • 0 kudos