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Forum Posts

Swap E sim

My eSIM won’t transfer from old handset to new one. iPhone 15 pro max says I need to contact o2 which is harder than solving world peace…. For a phone company I wish you had a number you could call

Double billing.

I have an apple mobile which was and used used for being in the U.K. on PAYG. I do not use it for phone calls. I am in Spain a lot and have a Spanish sim for my other iPhone. I have a contract with Lobster. A different supplier is used for my fibre o...

CLNaylor by Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

Lost my SIM in Thailand

I'm currently on holiday in Thailand. I bought and replaced my O2 SIM with a local network provider AIS.I can't log into My O2 because the verification text is going to my O2 SIM of course.I can't call 02 because the number is not recognised dialling...

ThaiJ by Level 1: Joiner
  • 292 Views
  • 1 replies
  • 0 kudos

Set up new phone

I am setting up a new phone at home and trying to transfer the number but repeatedly fails

Lesley13 by Level 1: Joiner
  • 465 Views
  • 2 replies
  • 0 kudos

Not receiving some texts after porting to O2

Hello all, is there any expert here who can help get this fixed? I'm not receiving some texts (mainly OTP texts) after porting my number from Smarty to O2. The forum is littered with other threads describing this problem. I called customer service ov...

Anonymous by Not applicable
  • 560 Views
  • 4 replies
  • 0 kudos

esim

i want to convert my sim to an esim

benji598 by Level 1: Joiner
  • 459 Views
  • 3 replies
  • 0 kudos

4g not working

Hi my 4g says it’s on but it’s still not working. I have tried resetting my netowrk settings and still not working

Tracey14 by Level 1: Joiner
  • 447 Views
  • 4 replies
  • 0 kudos

5G SA on Esim

Is 5G Standalone available to esim customers? I have read you need an R15 SIM with no mention of Esim compatibility. My phone Fold6 is 5G SA ready.

Paul820 by Level 3: Thinker
  • 1488 Views
  • 4 replies
  • 0 kudos