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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Password on app

The o2 app keeps telling me that my password is wrong. Yet I can log on using the internet

Crabbit by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Is my Device locked to 02

Hi.Just had a new Samsung galaxy A9 Tab from 02. Does anybody know if this device is locked to 02 because I want to give it to my son to do his homework at Uni and he's on another network. Thanks in advance.

Accessing info on the app

Hi I have been with o2 a while now, I was with virgin. It has been impossible for me to access your app to see my usage bills etc as needed. Went into o2 shop they cannot help either. Can you sort this for me please? It’s an app it should be straight...

Liz59 by Level 1: Joiner
  • 1 replies
  • 0 kudos

SMS messages being received twice

When I send text messages, the recipient receives them twice. Have tried sending to several people, they all receive them twice. Tried calling O2, they advised me to take my SIM out and rub it! Anyone have an idea on how to fix this?

jr91 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unable to get the PAC code.

I have been migrated from Virgin Media to O2 in october, since then I did not get a single text message, and from January I even stopped getting calls. Called the customer service several times these past few months and tried all their "solutions", y...

Sanji by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Unknown/Private number for all incoming calls

Hi there,I rejoined O2 earlier this year and after a rather tedious process of having my number ported over (this failed several times and I was left without a working phone during a house move) I now have phone service. However, since the number por...

Spooderbab by Level 1: Joiner
  • 25 replies
  • 1 kudos

No network or very poor

Hi guys I have been experiencing little to no network coverage since the end of 2023. O2 keep saying no network issues but there obviously is as 3 others I work with are all on O2 and have the same issue. Anyone had similar and actually got O2 to do ...

HP_18 by Level 1: Joiner
  • 1 replies
  • 0 kudos