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Forum Posts

Resolved! New sim

I have 2 new sim cards with different packages on how do I know which is which cause I don't want to put the wrong sim in

Can't top-up PAYG O2 phones on myO2

Hi, I need to top-up some PAYG mobiles for myself and other family members but after signing in, selecting amount to top-up, enter my address the site should allow me to enter card details but the page is just resetting with message: It looks like so...

JasonUK1 by Level 1: Joiner
  • 734 Views
  • 2 replies
  • 0 kudos

Resolved! Number chance

Hi I have just activated my new phone but my old number was ment to change over as well but hasn’t. Thanks

Steve44 by Level 1: Joiner
  • 436 Views
  • 1 replies
  • 0 kudos

Resolved! Amazon prime

How to cancel amazon prime 

Rich19761 by Level 1: Joiner
  • 604 Views
  • 1 replies
  • 0 kudos

Resolved! Having to keep registering

I have been an O2 customer for many years and had been registered on the O2 website. I don't log in that often and then when I do my details are not recognised. I try the forgot password option but even using my original email address, no password re...

Somerbum by Level 1: Joiner
  • 744 Views
  • 1 replies
  • 0 kudos

Resolved! Are new phones locked ?

are new iPhones 16 locked to o2 as I would like to swap mine with my daughter and she is on ee

Toppy2 by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Sim not working

Hi my sim is not working. I have cleaned and tested with another sim, and also restarted I think I need a new sim please

Tessa2 by Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

No phone. No help on helpline.

I ordered a phone on 1st December for click and collect. It is now the 6th December. It was due on the 3rd. I have contacted the helpline. The first time they assured me it was in transit (which is what my orders says). I called again today and the h...

Resolved! Help! Phone stolen

Hi I need some help. I had my phone stolen in Paris. I have reported it to 02 and got a replacement sim. The replacement sim isnt working and i cant call anyone and i cannot find the live chat option. I cannot action help, my partner is in Fiji for w...

hcooper by Level 1: Joiner
  • 529 Views
  • 1 replies
  • 0 kudos