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Forum Posts

Transferring a number to a new SIM card

I called your technical department to transfer my phone number from O2 to a new O2 sim card. Everything was approved but my problem is still not solved.Can this be done faster?

PK1000 by Level 1: Joiner
  • 482 Views
  • 2 replies
  • 0 kudos

Apple watch cellular stuck on Activating

Hi there,Anyone have any pointers on how to actually get this sorted? I've spoken to 202 umpteen times, been to both o2 and Apple stores in person, am constantly back and forth with the Social Media team - but 2 months down the line am no further for...

gibtti by Level 1: Joiner
  • 1929 Views
  • 15 replies
  • 0 kudos

Signal and mobile data

Hello, I need some help because I currently don’t have any signal and mobile data. I'm connected to WiFi at the moment. Could this issue be related to the fact that I just paid my phone bill today with delay? Thank you, and I look forward to your res...

Astriddd by Level 1: Joiner
  • 383 Views
  • 3 replies
  • 0 kudos

iPhone 14 5G connection problem

My wife and I both have iPhone 14s running 17.5.1 IOS. When I am connected to a wifi network the phone works perfectly. When I have a 4G cellular connection the phone works perfectly. However, if the phone auto-connects to a 5G signal, then I can get...

WoosDad by Level 1: Joiner
  • 831 Views
  • 2 replies
  • 0 kudos

Porting

Could someone explain in simple (for dummies) terms what this means? Been waiting for my number to be ported over now and it’s been nearly 2 weeks!! “Your port in is placed and was locked also for the date 01-Oct-2024, Now the original port order req...

Steph_p96 by Level 1: Joiner
  • 630 Views
  • 6 replies
  • 0 kudos

Resolved! Lost phone

I lost my phone and the insurance company took them two days to send me that they require these two from you:Proof of Barring - Document from Network Provider showing date device barredProof of Usage (Up until the incident date, based on the IMEI , n...

BK7 by Level 1: Joiner
  • 1356 Views
  • 9 replies
  • 0 kudos

Resolved! How to retrieve old texts

I need to find a builder's quote from old messages on my iphone. These would have been in July or August 2024.

Cook by Level 1: Joiner
  • 579 Views
  • 2 replies
  • 0 kudos

Number port

8 days later number still not ported 

Craig7710 by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

data

Hi my phone recentley died, i have a spare phone i have put my sim card in , it wont connect to wi-fi ive done a bolton and its used it help

Mick6672 by Level 1: Joiner
  • 367 Views
  • 2 replies
  • 0 kudos