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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2876 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! Change of ownership

I don’t know if anyone can help me, as I’m very frustrated.I have called up o2 4 times now regarding change of ownership of my number that has been under my mums name for years (was virgin mobile account before being migrated to o2) and now I’m wanti...

Naomi8 by Level 1: Joiner
  • 548 Views
  • 3 replies
  • 0 kudos

Resolved! Change to esim

Hiya, I would like to change my new sim card to an esim please. 

Sabrina2 by Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Massage

Hi there I have problem with receiving sms from abroad.Are you blocking any numbers form Poland ?

Prz by Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Number transfer not happening

It's now been 3 days since I lost service on temporary and old mobile number during the transfer of ownership (basically transferring my old o2 number to new o2 contract).Customer service is like trying to split the atom ! They use the same phrase of...

Emily3391 by Level 1: Joiner
  • 814 Views
  • 13 replies
  • 0 kudos

New order generated out of the blue?

Hi all,I just received a text saying my new order is being processed by O2 but I haven't placed a new order? My data allowance seems to have been upgraded but I never asked for this and it looks like I am going to incur a higher monthly charge as a r...

Resolved! Migrating my 02 number from old o2 contract to new 02 contract

Just bought a new phone with 02 contract and been told it is IMPOSSIBLE to move and settle my existing 02 sim only contract. Spent hours trying to sort this with no result. Seems I could get a PAC number and move to a new supplier but not stay with O...

AW64 by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

Resolved! 5G

I’ve had a message saying i now have 5G - i do not want 5G I want to stay on 4G ! I do not want my account changing - how do i stop it?

Chelsea11 by Level 1: Joiner
  • 798 Views
  • 4 replies
  • 0 kudos

Resolved! Duck DNS being blocked?

I'm using Duck DNS as a dynamic DNS service so I can remotely access self hosted services that run on a computer at home. This has been working flawlessly until today, but now any of my self hosted services fail to load with an SSL protocol error as ...

Seabass78 by Level 1: Joiner
  • 2403 Views
  • 7 replies
  • 0 kudos