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Forum Posts

Sim issues

I have changed to a sim only plan and since then I am getting notifications saying so simdetected and have no signal atall for nearly 24 hours

Katie32 by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

O2 App upgrade has removed my accounts

Since the latest app update I have lost access to the mobile phones which are part of my account. I have 4 mobile phones and 2 watch sims under my main account. I pay for these phone numbers and they weer originally set up by myself.The mobile phones...

Frank_D by Level 1: Joiner
  • 1121 Views
  • 9 replies
  • 0 kudos

IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

Hi I hope someone can help me here? I lost my phone 16/03/24 and I rang up to block my sim and iPhone, I then found my iPhone later on the same day so I rang up to get everything back to normal and unblocked! I’ve rang up cs 3 times and spoke to peop...

Ricky1695 by Level 1: Joiner
  • 737 Views
  • 9 replies
  • 0 kudos

My number is not recognised

Anyone phoning me gets a message number not recognised but I can send and receive texts and make calls

David58 by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

Network issue

Hey I bought a o2 sim 7 days ago till than my network is not working properly i tried everything like restart my phone reset network setting but i don't making any difference i have 7 days left if my network is not working properly my in next 3 days ...

Ahamd142 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

My new SIM is NOT working

A new sim from O2 is not working. In calls is working and out calls is not working. Could you please help.

AK10 by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

IMEI block

So my account had an imei block placed due to overdue payment. I then sorted this with o2. And the debt team who said he would send a pay as you go sim for me to use with my iPhone 15 pro max. Since Saturday I’ve had no signal on my phone, and it’s d...

Cbbbbx by Level 1: Joiner
  • 576 Views
  • 9 replies
  • 0 kudos

Resolved! Number inactivity disconnect

Hello Does anyone know how long it takes for o2 to automatically disconnect a number if it is inactive? I want to keep my PAYG number "alive" until the time comes that I can make it my main driver (contract). I've spoken to o2 but I get different ans...

fnanfne by Level 1: Joiner
  • 334 Views
  • 3 replies
  • 0 kudos

Help!! No signal

I have had no signal (voice/text/data) since Saturday both at home and away, when usually I have no problems. There does not appear to be any network issues, wondering if the recent ios 17.4 update I did has anything to do with this???