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Forum Posts

Can’t sign in to my o2

Get this message come up but have 2 sim only plans with o2?”You don't have any products or services in this My O2 account.

Milky57 by Level 1: Joiner
  • 265 Views
  • 1 replies
  • 0 kudos

Resolved! No service - sim reverted back to Tesco Mobile two months in

Any advice would be appreciated with this strange problem as O2 tech help seems to be struggling to fix the issue. I have now been without O2 service for nearly two weeks and despite having logged the problem with the online contact us, travelled 25 ...

Julief by Level 1: Joiner
  • 1655 Views
  • 11 replies
  • 0 kudos

Replaced stolen phone but sim still barred

Hi, so my phone was stolen and everything blocked. Picked up new phone instore today with new sim but it's still barred and they couldn't help. Tried adding new sim details via the app but can't get it to work. I don't have a phone to contact custome...

MattC74 by Level 1: Joiner
  • 239 Views
  • 2 replies
  • 0 kudos

SIM not registeresing with the Network

Hi - my mother (aged 85) lost her phone and cancelled the SIM.Three SIM cards and two new phones later (we thought none of them worked initially) and we are now told by the O2 store to wait 5 to 10 days for the current SIM to, presumably, register on...

Fay_101 by Level 1: Joiner
  • 276 Views
  • 3 replies
  • 0 kudos

Unable to make calls/text

I ordered a new sim yesterday as I am getting a new phone, but unable to use my old phone/sim. This should not have been stopped. I am a vulnerable 81 year old who is waiting for an operation on Thursday and now have no contact with the hospital

JbSchol by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Resolved! International data, calls etc

Not sure this is right board so apologies. Travelling to Canada and USA shortly, but my samsung s20fe does not support e sim. Any suggestions. Thanks in advance

HP2 by Level 1: Joiner
  • 281 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap

Hi I got a pay monthly sim added to my account today, I need to swap this from a pay & go sim my daughter uses

Dk3 by Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos