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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Resolved! No Caller ID on Incoming Calls

Can anyone help please, I've just switched to O2 from Tesco Mobile, and now all incoming calls are showing Unknown or no caller ID.I see multiple people here have the same issue, have called customer service multiple times but keep getting told to ch...

Pravin by Level 1: Joiner
  • 1994 Views
  • 9 replies
  • 0 kudos

Resolved! Unwanted subscription renewal charges

’m being charged for disney plus bolt on, I never subscribed for it but did have a free trial when I upgraded my phone and it must have auto renewed when it expired. Please cancel this bolt on, I never use it and didn’t request it.

App

App never worked. 

Resolved! New APN Roaming Settings

Early in Dec 2023, I received an email from O2 which said......"It’s time to update the APN (mobile data) settings on your phone. If you don’t do this, you’ll be unable to data roam when you go abroad"I know HOW to change the settings but there is no...

SIM Not provisioned. No access to MyO2 and no help via call

Good morning, I've had a 'sim not provisioned' error on my phone for a day or so. Furthermore, logging in to my o2 account shows no services linked, and I can't receive the 2 texts to my number to relink my number, due to the above error. Calling 202...

Sp077 by Level 1: Joiner
  • 374 Views
  • 3 replies
  • 0 kudos

Resolved! Ongoing poor service - what to do?

Hi, My area is suffering with ongoing issues with a local mast - signal strength is a single bar, calls drop/don’t connect etc. This is the same within my house and outside; I have enabled wifi calling, but the issues still persist - ultimately, I’m ...

Sim Swap nightmare! :(

Good morningI'm having no signal following a failed sim swap. I was sent a 5g sim to replace my 4g sim and the process didn't complete. I was told it would be ok after 24hrs, this was back on the 21/12. Its now been a week and I'm without my phone st...

SlowJamz by Level 1: Joiner
  • 505 Views
  • 5 replies
  • 0 kudos

Porting

Aaaaaaah I’m still having issues with porting my number! got a PAYG sim on giffgaff after lots of issues of migrating my number when upgrading through a 3rd party. tried to port my number last week & apparently my temporary o2 contract has been disco...

Jillaboo by Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos