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Forum Posts

SIM card swap

I have swapped my SIM card from my old phone to my new phone and it still says I see sim card

OAP94 by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Resolved! cancelling contract

I am in Thailand and cannot use my o2 sim to contact o2 to cancel my contract.How can I terminate my contract?

Waan by Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Resolved! O2 SIM Swap

Last weekend my husband tried to upgrade his phone. They only had one of the brand/colour he wanted and they couldn’t sell that to him as it was in someone’s online basket. So they ordered him the phone and it arrived today with a new 5G sim. He was ...

Harli by Level 1: Joiner
  • 647 Views
  • 7 replies
  • 0 kudos

Porting issue

Hi, my number was ported on the 25th April but it is still not working. I have been in contact with o2 customer services several times and been told that the issue is with o2 and I get the same message every time I call o2 "issue has been raised and ...

MoL by Level 1: Joiner
  • 342 Views
  • 3 replies
  • 0 kudos

iPhone 13 Black Screened & Repair Update Provides No Tracking

Hello,My iPhone 13 was constantly having hardware issues and o2 attempted to downplay these as a dodgy SIM card. The phone black-screened with 50% battery and would not come back on. I left it with o2 for warranty repair and I was told that I would g...

RB7 by Level 1: Joiner
  • 1580 Views
  • 17 replies
  • 0 kudos

Resolved! How do I contact O2

I’ve just upgraded my account and now all is dead

Rowanruby by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Unable to activate Imessage

there was an apple outage for imessenger last night and now i can not activate my number to imessage. everything was working fine before this. apple confirmed outage is fixed and my issue is now not related. cant be a coincidence ?

88lois by Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos