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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 5450 Views
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 7942 Views
  • 3 replies
  • 2 kudos

Resolved! IMEI bar lifting

Hello,Recently lost my phone I phone 11 pro and called o2 and asked them to bar the IMEI on the phone.I’ve now found the phone and called o2 three times stating this and asking them to lift the bar and being reassured by o2 that within 24 hours each ...

DH01 by Level 1: Joiner
  • 562 Views
  • 3 replies
  • 0 kudos

Resolved! eSim phone number change

Hi,I have moved from a Three account to O2 and have requested my old Three phone number to be transferred to my O2 account.My old Three number was on a nano sim. My new O2 is an eSim and they have provided a temporary phone number until the old phone...

Resolved! Transfer of number

It’s a complicated one and not sure if there is a solution without costing a lot!!!! Plan A out of contract my name and number Plan B in contract my name, son’s number, £300 but out Plan C in contract son’s name and temp number My son is paying plan ...

Nick67 by Level 1: Joiner
  • 351 Views
  • 3 replies
  • 0 kudos

Changing SIM card from another communication company to O2

Hi,I am new O2 costumer. I have been trying to keep my previous number with new O2 SIM card. However, I could not manage to do it. Another point is that I cannot see any products when I sign in My O2 app. I need your support for these problems. NOTE:...

Error activating Open discount

I am eligible for the open discount on my airtime, I have received an email telling me to activate my discount however I continue to receive an error once I have logged in saying my details cannot be retrieved and to try again in 30 minutes. I only g...

JWB1991 by Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

Phone number

Hi I requested to keep my current phone number....requested the PAC code, entered it, but I keep getting alerts with my "new" phone number.....please help!

Resolved! PAC number transfer has taken over a week and still not gone through?

Hi,First time poster on this forum. Looking for some advice.I completed the O2 form for a PAC transfer of my old number to my new O2 pay monthly SIM on December 19th. On Friday 23rd December I chased this up as the number had not been transferred to ...

H1JFG by Level 2: Apprentice
  • 2804 Views
  • 11 replies
  • 0 kudos

Apple Watch - Error code 112

Hi,I am experiencing error code 112 when I attempt to set up the mobile service on my Apple Watch 9. Having tried an O2 I was directed to the customer services telephone line who were not able to help. They sent me guides on how to set up my Watch wh...

TripleEm by Level 1: Joiner
  • 476 Views
  • 3 replies
  • 0 kudos