O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[darrenney02]

I’m still getting SMS text messaging problems but it don’t seem as bad as it was yesterday and this morning.

Maybe things are now slowly starting to get fully back to normal service.

Darren

[Cleoriff]

---

@Shergar wrote:

The independent 

https://www.independent.co.uk/life-style/gadgets-and-tech/news/o2-down-compensation-free-credit-refu...

---

Ok thanks for that. Think I'll wait till it's confirmed though. The Admin on here haven't posted anything official yet...

[welshsteve76]

---

@Jo1 wrote:
@welshsteve76my husband is a contractor in building trade. There were 4 contractors trying to contact him yest and as a result he lost one contract. This has obviously had a direct result on our household income and it’s SE people who have been affected more so due to loosing money on their income, o2 hold all these form of details so should start with the higher paid tariffs because people paying for those kind of services are doing so for business reasons and as a direct result are loosing out, however I believe every customer should be compensated because they are all in a contract and have lost services they are paying for.

---

Absolutely.  Everyone is entitled to compensation ultimately, however little.  Make sure your husband puts this together in his claim because this could mean a significant payout for him if it can be proven that not being able to receive a call cost him the business.

[EmilieT]

Hi everyone, 

We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year. 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

[madasaf1sh]

Total max refund per consumer on PAYM - £2.00

[Shergar]

---

@Cleoriff wrote:

---

@Shergar wrote:

The independent 

https://www.independent.co.uk/life-style/gadgets-and-tech/news/o2-down-compensation-free-credit-refu...

---

Ok thanks for that. Think I'll wait till it's confirmed though. The Admin on here haven't posted anything official yet...

---

On BBC now.....

https://www.bbc.co.uk/news/business-46481797

[Cleoriff]

---

@Shergar wrote:

---

@Cleoriff wrote:

---

@Shergar wrote:

The independent 

https://www.independent.co.uk/life-style/gadgets-and-tech/news/o2-down-compensation-free-credit-refu...

---

Ok thanks for that. Think I'll wait till it's confirmed though. The Admin on here haven't posted anything official yet...

---

On BBC now.....

https://www.bbc.co.uk/news/business-46481797

---

Looks official then

[gmarkj]

Have you read the link?
No mention of what the compensation actually will be.
Direct lift from the report:
"O2 has repeatedly apologised for the problems, though it has not offered any specific information about giving people refunds."

[Denise100]

Hmm booted outa my own question ha! Bloody charming, anyhoo since I'm here. Missed a delivery I was absolutely desperate for n now I have to pay a bloody fee! My sitter was sick and couldn't call or txt to say and. Yes there's more,I missed work because of this mess(I'm on call btw) unreal! O2 actually txt me just before we all had problems telling me what my bill was for Dec..Hmm didn't have any problems there did you o2!! I'm rajin :(:(

[gmarkj]

Apologies @Shergar - the Indy page had nothing on it, then the page refreshed (after posting!) and @EmilieT had posted to reflect what you said...
I'll get back under my rock for now then...