cancel
Showing results for 
Search instead for 
Did you mean: 

network issues and call drop out

corky_73
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi all,

For as long as I can recall network coverage and signal has been excellent at my home address. Around a month ago myself and a whole load of neighbours on O2/GiffGaff started experiencing problems with persistent call dropout and loss of signal, making it almost impossible to have a call lasting over about a minute. It seems there is a problem with a local mast but no idea of how/when it might be fixed (as others have confirmed) but I'd just like to ask what would be the best way to log this issue with O2? I'm finding it really difficult to find the right route to do this.

O2 have been good over many years but if this carries on I'll need to look at changing network.

Many thanks,

 

Neil.

Message 1 of 2
117 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 147668 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@corky_73 

Report and track issues here https://www.o2.co.uk/apps/my-network

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
115 Views