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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6354 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1230 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2720 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2465 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1830 Views
  • 6 replies
  • 0 kudos

Resolved! How to unlock I phone

Hiya,I have just upgraded and want to unlock my previous phone (I phone 7 plus) to give to my father in law. How do I go about this?

ST5 by Level 1: Joiner
  • 119 Views
  • 3 replies
  • 0 kudos

Resolved! No service

Hi lost service at SR2 7QFAdvises no service issues….just wondering if anyone can help?

Carl7 by Level 1: Joiner
  • 67 Views
  • 2 replies
  • 0 kudos

O2 Extras

Hi So I am using the McAfee mobile security extra. I have followed the steps twice now (after having it re issued the first time due to same complications) and it still says I have to activate it on the app. I’m signed up and using the services. McAf...

Verification / text messages not being received.

Hi all, I have recently (past three weeks) had issues receiving text messages including verification messages to my iPhone. I have the latest software (15.3). I have contacted apple and gone through their screen share process and they determined the ...

Byron by Level 1: Joiner
  • 391 Views
  • 3 replies
  • 0 kudos

Resolved! Does the Six Months Free Disney work with Sky

I pay for Disney Plus currently through my Sky account, am I able to use the six months free offer with that? Then obviously after six months I pay the monthly fee I’ve been paying previously? Same with Audible really as I currently pay that anyhow?

Weapon90 by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Resolved! Visual voicemail

I have spoken to 3 of your team today to try and get my visual voicemail with no joy you even put me through to Apple which have said it’s not set up properly on my package please can you help

Sar3 by Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

Resolved! Sony Xperia 5 not working properly

I am stuck in a contract with an O2 phone which doesn't work properly until Feb next year. I have had this phone since Feb 2020. When people phone me the phone cuts out . It doesn't turn on sometimes after a charge so I have to try not to let it run ...

Chri by Level 1: Joiner
  • 60 Views
  • 1 replies
  • 0 kudos