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Forum Posts

Sim not recognised after upgrade to latest ios

Hi. Can anyone help with this problem? My iPhone 12 has updated to the latest iOS 17.6.1 this morning and does not now recognise my sim, hence no network coverage. I have restarted the phone and removed and replaced the sim but to no avail. Thank you...

Duane65 by Level 1: Joiner
  • 1021 Views
  • 5 replies
  • 0 kudos

Leaving O2

I wish to leave 02 and would like to know if i would incur any costs

bf3 by Level 1: Joiner
  • 245 Views
  • 1 replies
  • 0 kudos

My phone calls are coming in as no Caller ID

All of my incoming phone calls have started popping up as No Caller ID I got a sim swap done a few weeks back and since then it has stopped working.Around november 2024 I had a similar problem and customer support have added a bolton called CLI Prese...

Dave101 by Level 1: Joiner
  • 1001 Views
  • 3 replies
  • 0 kudos

O2 Won’t Blacklist IMEI

Morning, having had my phone lost on 25th March 23, I asked O2 blacklist the IMEI number on the 26th. Over the past ten days they have provided me with ‘Proof of Usage’ three times and haven’t bothered to blacklist the IMEI number despite me specific...

Turner by Level 1: Joiner
  • 4858 Views
  • 23 replies
  • 0 kudos

eSIM and Apple upgrade program

Hi, I currently have an eSIM in my iPhone 15. When the new iPhone rolls around next month, I will upgrade through Apples program which involves wiping your old phone and handing it over to receive the new one. How will this work with my eSIM? Just wo...

Gavhall86 by Level 1: Joiner
  • 639 Views
  • 2 replies
  • 0 kudos

unstable or missing data signal in Italy.

I've been in Italy for a few days now, and the connection is very unstable and often completely missing. This prevents me from using whatsapp or reading emails when I'm out of the house, why does this problem occur? Is it possible to solve it?

Marc9 by Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Missed delivery

I was hoping to have received an estimated time slot window for my delivery of new device however I never received one. This meant I missed my delivery, tracking now says exception recipient wasn’t available processing for next delivery? Should a not...

Trisha_88 by Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

Can't ring EE numbers

I can't ring a EE number/s, it went through stage I could ring them via 141 , then it stopped completely! They have checked;not blocked by mistake etc. It absolutely ridiculous! Someone please help