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Forum Posts

Blocked SMS messages

I am trying to activate a credit card but the SMS messages containing a verification code are being blocked. How do I accept these messages?

PaddyK by Level 1: Joiner
  • 616 Views
  • 1 replies
  • 0 kudos

Resolved! IMEI number

My phone is broke but I need my IMEI number for insurance purposes. Can you tell my what it is?

Samantha7 by Level 1: Joiner
  • 550 Views
  • 1 replies
  • 0 kudos

SIM update

my father has received a message saying his older sim will no longer be supported. He is 86 years old and has had his phone for years. He is not in a position to learn a new phone so will he be able to continue using the phone he has?

busy tone

For about the last 6 days I have been unable to contact my husband (both O2 iPhone to iPhone) on his mobile using both calls and WhatsApp, I get number busy tone despite it not being so. We have both tried other numbers with success and others can ca...

I can’t login

When I try to login to my account it asks me to choose a phone number so O2 can send me a code to sign in, but it only lets me select one phone number, which I do not use anymore, how do I change this number and sign in???

Alex7723 by Level 1: Joiner
  • 532 Views
  • 1 replies
  • 0 kudos

Resolved! Run out of options, any advice?

My Motorola g31 phone is still under guarantee so I've been able to eliminate it from the ongoing problem I've had since June this year.Making and receiving phone calls from home is an ongoing issue. Not for everyone, but you never know when the call...

Tolkienista by Level 2: Apprentice
  • 2853 Views
  • 14 replies
  • 0 kudos

Resolved! Changed tariff and Europe Zone fair usage data allowance is zero

Hi,Just changed contract as it was coming up for renewal and downgraded from unlimited data to 60G data. I saw i also got Europe zone data but it's showing as zero? Not been to Europe since i upgraded 30 minutes ago, not planning on going soon either...

Screenshot 2024-10-09 at 13.47.58.png
Dr_ic2 by Level 1: Joiner
  • 1137 Views
  • 3 replies
  • 0 kudos

Changing sim

I have an old virgin sim and have been told to change to an O2 sim. I want to keep my old number , do i need a pac number?

Wassa by Level 1: Joiner
  • 473 Views
  • 1 replies
  • 0 kudos

Resolved! Possible to Activate a UK sim whilst abroad?

Is it possible to activate a physical or E-sim card whilst in the Europe-zone ? Is connection to a UK cell tower necessary for activation? Currently in Switzerland, is it doable from my location?

Ulysses by Level 1: Joiner
  • 1302 Views
  • 2 replies
  • 0 kudos