Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Repair

Hi I have broke the screen on my phone and need to get it repaired it had an unfortunate accident with a spice jar falling out the cupboardis it covered I’m the warranty or would I need to pay ?

Resolved! New order

Just purchased Iphone 13 pro max in Sierra blue but was supposed to get it in gold

Resolved! Remove my spend cap

Hello I would like to remove my spend cap as soon as possible please? As it won't let me it on the app and for some reason I can't live chat o2

Resolved! I can't call to anyone

hi, I don't have to answer or make any calls, what's going on? SMS and internet work but nobody can call my number and I can't make a call

Resolved! My O2 number

I want my number back, nobody answer

Resolved! Getting absolutely no data signal in my town centre and surrounding areas.

I live in Dumfries in Scotland. I've been told o2 have sold/ gotten rid of masts in my area which is why my signal is now so shocking. I'm almost entirely reliant on WiFi. What's going on?

Resolved! LTE Site off air for data

The following site cell ID 1990790 LTE Band 20 is off air. The site has been going in and out of service since Friday 4th Feb. The 4G router attaches to the network obtains an IP address, then disconnects. Same with the mobile phone. This is not the ...

Resolved! I have had no service for some days due to work being done in the area.

I can make calls via WiFi but texts are flaky. I am terminally sick and dependent on my phone. Can nothing be done? Am I at least entitled to compensation?

Resolved! Forgotten screen lock password

My Samsung S21 performed a software upgrade but I have forgotten my Password. how can I unlock my phone?

Resolved! no network coverage

i,ve hade no network from o2 for month had to change to EE witch is great but still having to pay out my o2 contract its theft by convertion when they cant povide service

O2

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