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No 4g just hplus

hi, my son has a Samsung galaxy and he has not been getting 4G for quite some time ever since we changed his phone and Sim card on the insurance policy. In fact all he gets is H plus I have phoned three times and have been promised an engineer would ...

Resolved! Lost phone trying to activate replacement sim in another phone

HiMy son is on holiday and has lost his phone. He has blocked the phone and sim and ordered a replacement sim. We can’t activate the sim by text message as it won’t send from the new sim or by logging in to my o2 due to the verification code being se...

Number trasfer

Hi, I filled out all the relevant forms about a number transfer including codes and has confirmation that this would be processed but nothing is showing on the account. How do I ensure this is processed?

Sim Swap nightmare! :(

Good morningI'm having no signal following a failed sim swap. I was sent a 5g sim to replace my 4g sim and the process didn't complete. I was told it would be ok after 24hrs, this was back on the 21/12. Its now been a week and I'm without my phone st...

Resolved! Talk with agent

Lakha

O2 app

Hi why cannot access my o2 app or log on using the accounts page thanks

Resolved! Unpaid Bill now paid but phone still off.

All incoming and outgoing calls are turned off as are messages. How do I get in touch with 02 to reactivate my phone? Any number associated with them just cut off instantly.

Resolved! Change from Tesco to Virgin

1. I have purchased a new VOLT contract from Virgin Media.2. Tesco have provided a PAC code so that I can transfer my old number.3. Virgin o2 have sent a new SIM with a new number which I want to change to my old Tesco number.4. All attempts to Reply...

Resolved! Scam calls

I am gettin calls saying it’s o2 is this a scam or are you trying to call me?

Resolved! PAC code

Need to get a PAC code but cant access phone to send text

O2

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