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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! moving sim to different phone

I have taken the sim from my phone as it is damaged and inserted it into an existing phone. How do I transfer the phone number and connect to my existing sim only contract

Resolved! Samsung Watch 4

I contacted o2 recently and wanted to check what I was told.I have a Samsung S21 on an o2 Business contract and i am looking to get a Samsung watch 4.The person I spoke to said I wouldn't be able to connect the watch to my phone as it was a business ...

Rosscu by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Transfer number

How long does it take for o2 to transfer your number to your new phone? I requested this on Saturday and still waiting

Mel49 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Issue with receiving and making calls

Hi team, I contacted you yesterday about this issue. I received my upgraded handset, without a new SIM card. That’s fine. I wanted to keep my same number. So I did the transfer from my old device to my new one and also took out my old SIM card and pl...

Why has my 4G been switched off?

Switched off with no explanation. No unpaid bill. Lots of data left in monthly allowance. No network problems in area. No 5G to replace it.

DebbieB by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New phone

New phoneIt's an A52s Samsung. It works fine for texts and anything online but calls don't come through or go out. It just says "Not connected to network"

Mark37 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Fraudulent Account

I'm not an O2 customer, but I've had an O2 account fraudulently opened in my name (using an also fraudulently opened bank account). I reported this through the help desk as soon as I saw the hard search on my credit report. So far, the only correspon...

ABrun by Level 1: Joiner
  • 9 replies
  • 0 kudos

SIM card issue

hi team, I recently received a new device for my upgraded contract. I was told to use the same SIM card, but it isn’t receiving or making calls. Can you look into this and fix for me please? many thanks Craig

Resolved! Network Coverage

Basically, I have an android device and when using my mobile data I 70% of the time get the H or H+ sign when it should be 4G or 5G. It's a real pain as the data then doesn't work and it's frustrating because I'm having to pay for something that I am...

Resolved! not receiving ONE TIME PASSCODES

I have recently had problems receiving OTP from several organisations. I often simply do not receive any texts codes or much later receive multiple out of date messages. How can I resolve the issue? My phone reception is often weak but O2 claim the r...

billdyl by Level 1: Joiner
  • 2 replies
  • 0 kudos