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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6506 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1280 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2786 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2515 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1879 Views
  • 6 replies
  • 0 kudos

My data sim won't connect to the internet

I received my data sim and installed it in a Netgear 810s and it was very slow.I've just purchased a TPLink 600 and the sim won't connect to the internet.I have a 3 sim which works fine.

Navarth by Level 1: Joiner
  • 53 Views
  • 2 replies
  • 0 kudos

Resolved! phone unlock help

im entering a puc code but its asking for a new pin when I enter new pin it won't work I only have 3 attempts left. I would like 02 customer service to call me on a number I provide to speak to them about this how do I do this

Sean7 by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Resolved! cant make calls or texts

can anybody help please .. up until recently my phone was fine but for over a week know im unable to call anybody or text anybody or receive texts ... it just comes up with no service also when im at home i can log onto my bt homehub to access the we...

Resolved! PAYG top up timing?

Hi I'm wondering what time of day o2 deducts your funds for your next month bundle to be applicable to use? And q2. How many days notice do you have to give if you wish to change tariff?

FionaA by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos

Resolved! Why have o2 disabled my sim after an upgrade?

I'm in another country so have no access to another phone. O2 sent me a text saying "great news we've upgraded your sim only" but now my phone shows Sim 1 is not provisioned seconds later?? After multiple resets it's still not working. Borrowing WiFi...

Dan3108 by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Home signal

I have virtually no signal in my house, which is in the centre of Cardiff and should have strong coverage. What can I do to boost my home signal? Does O2 have a booster available to fix this issue?

Hevridge by Level 1: Joiner
  • 107 Views
  • 3 replies
  • 0 kudos

Resolved! Sim issues

Help transferring sim calls and messages. I have upgraded to a new handset, new sim is allowing data usage but does not allow me to make call or text. My old sim does this. How do I switch them?