network coverage

[Oldlady9]

My mobile reception has always been good.  I replaced  my phone a couple of weeks ago with a new phone and at first I could make calls as normal. I now have no coverage; the display shows no cells.  Visitors to the house have no cells.  I have switched the phone off and on again.  02 say there should be good coverage.  What should I do?  How do I speak to a real person at 02?

[madasaf1sh]

@Oldlady9 

Have a look at this website https://status.o2.co.uk 

and the guides below:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Also if on wifi have a look at this o2 My Network App

[MI5]

@Oldlady9 

You can use wifi calling at home if you have broadband.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

https://www.o2.co.uk/apps/my-network

Contact numbers for O2 here Guide: How to find help & contact O2