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Forum Posts

Resolved! Help- overseas and can’t log in

Hi - I’m overseas with work and received a text to set up a bolt on which I am sure I already have. I can’t log into my account as ever since volt was applied the app doesn’t work other than showing me my personal and just sends me in a circle of hel...

jennymc99 by Level 1: Joiner
  • 556 Views
  • 3 replies
  • 0 kudos

Signal issues

Hi, I’m having major issues with obtaining signal, I’ve had no service for days, almost like there’s restrictions possibly to my phone. I’ve been a customer for years and never had this problem before. Please can you help

Dean1990 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! prime

how do i cancel prime ? 

block number

Hey team,I need to block 1 number calling out/in and text in/out.Can you do it for me please?

Nata1 by Level 1: Joiner
  • 307 Views
  • 2 replies
  • 0 kudos

call rates

Hello, how do i find out if calls to 03 nos. are included in my free calls? As usual i can't find the answer in the amazingly well designed website. My tariff gives unlimited calls and texts and is pay monthly.Thanks very much.Ps. I don't have a smar...

Rowan by Level 1: Joiner
  • 544 Views
  • 6 replies
  • 0 kudos

Losing 4g

Hi I keep losing my data network, I have to toggle airplane mode and it comes back on replaced with 3 sims and 2 phones so far still not resolved

Network6 by Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

Age verification

Hi,I recently bought a mobile router, which has its own sim and mobile number. I am trying to remove age verification, and on the website it says that I have (see screenshot). However, I still do not have age verification removed as I have tested it....

Rjl123 by Level 1: Joiner
  • 391 Views
  • 4 replies
  • 0 kudos

Text messages being sent by old nuber

We have recently changed the mobile number for my wife's phone but when she sends a text message, the recipient sees it come from the old number even though the old number has been deleted. Can anyone please explain why? Thanks

Ertltaff by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

My o2 app not working

Hi I am trying to log in to my o2 app and it’s not letting me it keeps saying it’s not available for me yet and if it hasn’t canned in 48 hrs to contact someone but I have had this app for over a year and it’s been fine now I suddenly can’t log into ...

Resolved! Changing email addresses

I need to change my email address from tcdorman**Personal info** to tcdorman54**Personal info**. How do I achieve this?.

Dorsetman by Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos