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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6612 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1349 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2930 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2605 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1958 Views
  • 6 replies
  • 0 kudos

Resolved! I have an active plan and my internet is gone

my chip is new i put 20£ of credit on 02/09 it ended up on the internet and the creditsI put 15£ yesterday and activated a new plan and I have no internet on my phoneI would like to know what's going on

Angel3 by Level 1: Joiner
  • 58 Views
  • 2 replies
  • 0 kudos

Resolved! Galaxy S10 sometimes can't accept calls or text

I just bought an S10 and very rarely, when it's in standby, people will get in touch saying they've been calling and texting but can't get through. The phone shows no attempted calls or texts in its history. As soon as I attempt an outgoing call or t...

Resolved! No signal

Hi I have just received my new upgrade and got a new 5g SIM card I am still using the same number and that but there is no signal on my phone

Need help with locked Sim network with PUK code

Hello, got locked out of the phone. While trying to switch network SIM cards message asking for PIN was read incorrectly and the wrong code has been put in causing to lock SIM network PIN and phone requesting network PUK. As thinking this issue could...

Resolved! using a galaxy watch on google pixel 6

i am thinking of upgrading from a samsung s20 to a google pixel 6 . will the galaxy watch including health apps still work , i have read reports that samsung health dosent work on a non samsung phone

mickd1 by Level 1: Joiner
  • 611 Views
  • 2 replies
  • 0 kudos

Resolved! o2 volt

Any one activated the volt thing if you're a customer with both virgin and o2? Supposedly meant to be ''supercharged'' their words not mine...ever since activating it my phone is slower, its mainly on 3G (now can't seem to get 4G), my signal is bad, ...

SLS by Level 1: Joiner
  • 200 Views
  • 3 replies
  • 0 kudos

Inconsistent phone signal

Recently I have had issues with my phone signal, I have had a new sim to see if that was the issue but no matter what SIM card it’s still the same fault, when I have 4 bars, nothing will load.. then it will go to 2 bars and everything works super fas...

Resolved! Call Diverting

Hi i have tried lots of thing but can not get my android phone to send calls to my voicemail when i am busy on a call - my call forwarding just constantly says disabled and will not let me change it. Even 02 customer services could not help me. any i...

Shazza59 by Level 1: Joiner
  • 107 Views
  • 1 replies
  • 0 kudos

IPhone 12 Pro Max dropping connection

Recently upgraded to an IPhone 12 Pro Max. It’s constantly dropping phone and internet connection connection. Very annoying when on the phone. I’ve tried all the reset recommendations online. 02 have sent a new sim and still doing it. Is there an iss...

GarySwann by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos