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Incorrect usage information in my o2 app

Hi, is anyone else having issue with the my o2 app showing incorrect usage information. For example my minutes used shows 16hrs and if I make a call lasting 2 minutes it updates to 20 hrs? I’ve spoken to customer services and in their system they are...

Age restriction

I've tried to turn off age restrictions online and I'm unable to. Can you help. I have also tried phoning. It doesn't work

Phone Replacement with o2 insure

Hi, So I've just placed a claim with o2 insure and I chose the replacement option - there wasn't an option to select a specific phone...so does anyone know what the replacement is? Is it just an exact copy of the current phone you've got? I'd assume ...

Roaming

Hi, im currently abroad and using eSIM from local provider but would also like to be able to receive sms and calls on my 02 nb -can you please help me set it up

Phone doesn't work abroad

EVERYTIME I go abroad my phone doesn't work. I have tried everything to fix it. I have

Resolved! ESIM not working outside UK

Really hope someone can help me with this. My physical SIM always worked fine everywhere in Europe. But when I swapped to an eSIM it just doesn’t seem to get me access to 4G or 5G outside the UK. I’m on a pay monthly SIM only deal on an iPhone XR. An...

Receiving messages from random Dutch number whereas messages are sent from UK friends and family

Hi, I have just ported from Vodafone to o2 two days ago. I have a weird issue where my friends are messaging or replying me back to my messages from UK numbers that they have been using for years but I am receiving them from unknown random numbers (n...

Retrieving photo gallery albums

My phone was returned to O2 for repair. My son had backed up my music and photos before it was sent off When the phone was returned it had been wiped. My son restored my photos and music but my albums which were in the photo gallery were not there. I...

Not receiving verification codes

Since getting a new phone 2 weeks ago with an esim I've never been able to sign back in to my whatsapp or instagram accounts. Both will ask for my number and give the option to sms or call but I never get any sms or call. Of course whatsapp say it's ...

Move eSIM to new phone

Hi,I've just received the Pixel 9 Pro after upgrading from the 8 Pro. I’m trying to move my eSIM over but I just can’t find how to do it. I contacted O2 but they are just telling me to do it during set up of new phone. That didn’t work however becaus...

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