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bad wifi

Hi when i am in Sainsburys BN14 9LA Worthing it is impossible to get wifi, so when i log into o2 wifi, they say when you receive the code, input the number, i never get that code in the store, only when i am back in the car in the carpark, then i can...

Was I misled? PAC / Porting my number to O2 from Three

I would like to get your opinions on an issue I have encountered during the recent transfer of my Three Mobile number (Monthly contract) to an O2 PAYG SIM on Tuesday, 5th March. Following the use of a PAC code through O2's transfer form on Tuesday 5t...

Roaming in France

Hi,I rang O2 on Tuesday 16th July to ask to turn the roaming on as I was travelling to France. My iPhone is set to receive roaming but I cannot dial out and cannot receive txts so I can’t sign into my mobile app as O2 wants to send me a txt to prove ...

Moving from Vodafone to O2

Hi,I purchased a Samsung contract phone from O2 in 2016. I gave it to my brother recently who has a Vodafone pay as you go sim. The sim is network rejected in the phone. I called CS and was told I would get a code in 7 days. It never arrived. I calle...

No phone signal,

No phone signal in Birmingham, or Tamworth

Switching SIM

Hello, My old physical SIM has been de-activated from my iPhone X and I don't have an activated e-SIM for my new iPhone 15. I've called several times before the old SIM was deactivated and promised unequivocally that I would receive an email with a l...

Resolved! esim

After having to restore my Samsung watch 5 I could not make phone calls when out of reach of my phone. I went to the O2 shop where a lovely lady spent time installing a new esim.When I went out for a walk I tried to phone my house but all I go was "y...

Phone number port over 2 weeks delayed

so first post was marked as spam for some reason for all sincerity this is genuine. im having issues with porting my number.i joined O2 on 26-06, and requested a port that same day, received mail saying the port would be completed 27-06 - great. 27-0...

Can’t sign in to 02

Can’t sign in to my 02 account my mobile is broken I’m using an iPad

Resolved! Number migration - NOT done, repeatedly!

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only ...

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