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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Dual sim no network coverage on e sim

I am in Greece and have an SE which I use with dual sim (Greek) and e sim (UK) it has been working no problem but now has no network coverage all settings have been checked and cannot see the problem

PaulBis by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No Network

Hi I recently moved to xxxx xxx and in my home I have no network coverage, so am unable to access the internet or send/receive calls/text messages. I have broadband so have enabled wifi-calling which has helped part of the issue, but currently there ...

Richard07 by Level 1: Joiner
  • 1 replies
  • 0 kudos

phone will not turn on

my sony xperia 10 iii has turned it self on and will not turn back on and will not charge

Lynee by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New iPhone 12

I have upgraded to the iPhone 12 and my new sim hasn’t started working yet, I have no signal and I can’t call or text anyone

Grace2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sudden No SIM connection

Since lunchtime yesterday my phone is showing no SIMThere are no network issues - full signal availableI've rebooted the phone several times.What should I try next?

Cait1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Getting an esim for an O2 number whilst in Australia

I have relocated to Australia but intend on visiting the UK frequently and will maintain my UK phone number. I have lost my sim, how can I get an esim for my O2 account whilst abroad?

Jmo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unbar sim isn't working

After my phone was stolen, I had my sim bared. I've since got a new SIM and put it into my old phone. It's been 24 hours since my SIM was unbarred and i'm still unable to send texts or use data. Is there anything i can do? Thanks

Resolved! No Network

Hello, my signal has reduced significantly over the last week or so. Yesterday, my phone network had completely disappeared and it's now saying that I'm not connected. I've tried everything, from switching it on and off, removing then replacing the S...

Resolved! Confused

was late paying phone bill now Iv paid my bill I still can’t send text or make calls

Walker32 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sims been disconnected

My sim card was disconnected last night I am awaiting a new one but can take up to 3 days so I not can't call or text

Jpf94 by Level 1: Joiner
  • 1 replies
  • 0 kudos