Get tech support for your O2 issues

Transfer sim from an android to an iPhone

Hi,My old android phone died and I was given an iPhone 8 from my son to use, can I just put the old sim card in or do I have to do anything?Sorry to be a pain but I am elderly and not that tech knowledgeable.

Port old phone numer

Hello, On 16/05/24 I submitted a PAC code ******** asking to port phone number *********** from SMARTY to my O2 account to replace *********. So far nothing has happened. [Mod edit: Please do not share personal details as your posts are visible to th...

SIM card swap

I have swapped my SIM card from my old phone to my new phone and it still says I see sim card

Resolved! cancelling contract

I am in Thailand and cannot use my o2 sim to contact o2 to cancel my contract.How can I terminate my contract?

Resolved! Assistance Needed: International Phone Number Not Registering on O2 Network

I have been living in the United Kingdom for the past two years, and during this time, I have been using an international phone number. Which used to work on O2 netwrork. However, I am experiencing difficulties as my number is not registering on the ...

Resolved! O2 SIM Swap

Last weekend my husband tried to upgrade his phone. They only had one of the brand/colour he wanted and they couldn’t sell that to him as it was in someone’s online basket. So they ordered him the phone and it arrived today with a new 5G sim. He was ...

Porting issue

Hi, my number was ported on the 25th April but it is still not working. I have been in contact with o2 customer services several times and been told that the issue is with o2 and I get the same message every time I call o2 "issue has been raised and ...

Resolved! How do i add a payg dongle to my o2 when the dongle recieve texts!

I have a PAYG sim that i have put into a dongle. I have no other O2 devices. When i try to add the dongle to my O2,it requires a text message from the number attached to the sim.Obviously not going to happen. Any ideas??

iPhone 13 Black Screened & Repair Update Provides No Tracking

Hello,My iPhone 13 was constantly having hardware issues and o2 attempted to downplay these as a dodgy SIM card. The phone black-screened with 50% battery and would not come back on. I left it with o2 for warranty repair and I was told that I would g...

Resolved! How do I contact O2

I’ve just upgraded my account and now all is dead

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