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Forum Posts

Unable to upgrade, or add bolt ons

I was wondering if anyone had any advice as customer services told me they don't know...I was trying to change my sim only tariff as I am out of contract but it shows the error 'We can't process your upgrade at the moment because we're working to fin...

Goldie84 by Level 1: Joiner
  • 865 Views
  • 4 replies
  • 0 kudos

Roaming data not working

Was in netherpands and was working fine. Now in France and its not finding any data signal. Help please

Alex1231 by Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

Refund

I would like to request a refund please for £16.26 owed to me

KerryG1 by Level 1: Joiner
  • 240 Views
  • 1 replies
  • 0 kudos

Upgraded phone and now no working SIM

Hi, I upgraded my phone on the 28th July. The phone arrived and my physical sim was immediately blocked and the esim is unable to be activated as my sim swap order is still “processing”. I have been on the phone to o2 every day for 10 days, I’ve been...

ShurajV by Level 1: Joiner
  • 1280 Views
  • 7 replies
  • 0 kudos

Apple Watch not receiving calls

I have IPhone 15 pro max and Apple Watch Ultra 2, both are updated to the latest IOS versions. I have just taken out a cellular plan with O2 for my watch. When my phone is not in range of my watch I can not receive calls on my watch. The indicator in...

Levitric by Level 1: Joiner
  • 620 Views
  • 3 replies
  • 0 kudos

Phone Upgrade

Hi, I’ve just got my new upgraded phone. When selecting my package I selected an eSIM. I’ve just set up my phone and it’s saying my old phone isn’t compatible for an eSIM so I currently have no network. Can you help me with this please

Deirdra by Level 1: Joiner
  • 777 Views
  • 7 replies
  • 0 kudos

No service - selected network (02-uk) not available

Hi, I'm having issues with getting service on my phone, I noticed for a while my phone would say said emergency calls only for small periods of time before going back to normal but now I keep getting "no service - selected network (02-uk) not availab...

Holly15 by Level 1: Joiner
  • 528 Views
  • 2 replies
  • 0 kudos

My SIM card has been replaced and my phone is still saying no data. I have lots of data on my phone.

My SIM card has been replaced and my phone is still saying no data. I have lots of data on my phone. I have been into the shop in Basingstoke today, and they said someone would contact me. I need to know if I can get a new line for my number is wha5 ...

Maureenwr by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

I can't get through to u on my app

My phone is not working I can't get through to u on my app I need a new phone plus I'm not bright on tech please please help me

60 by Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos